Outlet Manager
Zahwa company
Total years of experience :21 years, 2 Months
- Lead, coach, mentor and recruit the team, giving them direction, advice and support.
- Responsible for developing the individuals within that team through a structured performance and development
program.
-Direct, support and delegate to the team, monitoring their performance to achieve store targets.
-Motivate the team and develop their potential and develop succession plans for the store team.
- Communicate effectively with the team, passing on all relevant information at the right time.
- Achieving the stores Profit and Loss Targets, efficient auditing, reporting. Collection and petty cash .
- Deal directly with the store’s customers, helping them select products offering the highest quality of customer service.
- Resolve customer problems or complaints by determining optimal solutions.
- Ensure interior and exterior of store is maintained to company standards.
- Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
- Provide exceptional customer service and ensure the employees also provide the same level of service.
- Communicate, execute, and manage marketing and merchandising programs.
- Conduct regular store meetings.
-Deal with customer complaints effectively and promptly.
-Ensure the store is merchandised commercially and visually to company standards.
-Analyses stock management information available to ensure sales opportunities are maximized.
-Ensure stock levels in store are maintained through monitoring stock.
- Lead, coach, mentor and recruit the team, giving them direction, advice and support.
- Responsible for developing the individuals within that team through a structured performance and development
program.
-Direct, support and delegate to the team, monitoring their performance to achieve store targets.
-Motivate the team and develop their potential and develop succession plans for the store team.
- Communicate effectively with the team, passing on all relevant information at the right time
-Manage and control all the aspects of store operations to achieve with the sales professionals team their individual targets.
- deal directly with the store’s customers, helping them select products, convincing them to buy and offering the
highest quality of customer service.
-Deal with customer complaints effectively and promptly.
-Ensure the store is merchandised commercially and visually to company standards.
-Analyses stock management information available to ensure sales opportunities are maximized.
-Ensure stock levels in store are maintained through monitoring stock.
- Dealing with sales team in order to achieve the target .
- Keeping the Windows clean and the Display has to be well arranged .
- Do link-selling to upgrade the sales .
- Solve the customer problems.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work --- schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports .
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery
schedules, merchandising techniques, etc.