Tourism Manager
High Level Tourist
Total des années d'expérience :23 years, 10 Mois
• Overseeing the smooth, efficient running of the business.
• Dealing with customer enquiries and aiming to meet their expectations;
• Promoting and marketing the business, sometimes to new or niche markets
• Selling travel products and tour packages
• Responsible for incoming & domestic department
• Responsible for on line booking
• Monitoring the social media & creating ads.
• Responsible for dealing and contracting with suppliers
• Preparing Company monthly report
• Ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring customer satisfaction.
• Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
• Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
• Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
• Work in partnership with Guest Services, Reservations, and Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.
• Chair the briefing in the absence of “GM”.
• Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service.
• Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.
• Supervised a staff of 20 guest service employee.
• Recruiting, training and supervising staff
• Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
• Assisted with the daily administrative duties of the hotel.
• Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service.
• Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.
• Supervised a staff of 30 guest service employee.
• Recruiting, training and supervising staff
• Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
• Replace FOM & Assisted with the daily administrative duties of the hotel.
Studying about tourism & hotels Management in Front Office - F&B service and kitchen - I arranged graduation project in the 4th year , I got accumulated 73 degree