General Manager
Somewhere Hotels - Al Ahsa
Total des années d'expérience :20 years, 1 Mois
Oversee the operations functions of the hotel and ensure
highest rating on guest experience (at the property as well
as on all online feedback portals).
Responsible for achieving revenue targets set for the
hotel.
Regular briefings and meetings with all head of
departments to keep track of their performance.
Overseeing and managing all departments to ensure every
employee perform satisfactory as per their KRA.
Ensure complete compliance to hotel operating controls,
SOP, policies, procedures and service standards.
Ensure the continuous training of the staff.
Handling complaints, and oversee the service
recovery procedures, Meeting majority of guests
during their stay at the hotel.
Responsible for the preparation, presentation and
subsequent achievement of the hotel’s annual operating
budget, marketing & sales plan and capital budget.
Manage on-going profitability of the hotel, ensuring revenue
and guest satisfaction targets are meet and exceeded.
Ensure all database and guests’ history is maintained and
recorded.
Ensure all decisions are made in the best interest of the
hotel without any bias towards a team member.
Deliver hotel budget goals and set short and long term
strategic goals for the property.
Develop parallel unit sales strategies base on 360 days city
demand calendar, to ensure revenue generation in all
season.
Developing improvement actions, carry out costs savings.
A strong understanding of P&L statements and the ability to
react with impactful strategies.
Closely monitor the hotels business reports on a daily basis
and take decisions accordingly.
Ensure that monthly financial outlooks for rooms, food &
beverage, admin & general, on target and accurate.
Prepare a monthly financial reporting for the corporate
office, owners and stake holders.
Draw up plans and budget (revenues, costs, etc.) for the
Corporate office and owners.
Director of Operation Responsibilities
Reports to the general manager & assisting in the execution
of the top hotel executive’s overall strategy for the property
while also highlighting issues as they may arise and
formulating solutions.
Heavily involved in formulating the annual budget
and monthly forecasting methodology.
Fullyresponsible forall departmentswithin the hotel
and thus, all heads report to me as well.
Meetings regularly take place to ensure each division’s sales
and revenue targets are tenable, standard operating
procedures are continuously met in order that routine
operations are smoothly carried out and GSTS (Guest
Satisfaction Tracking System) feedback is reviewed and
appropriately actioned.
Monitor overhead expenditures, incident reports as well as
department requests, purchase reports and accounts
payable and accounts receivable.
Assess the quality of goods and services purchased from
these third parties and also for performance assessment
purposes.
Managing the procurement process and resource allocation,
oversee supplies, inventory and purchasing.
Accompanied the Hotel chefs and F&B managers in
inspecting stock.
Highly involved in human resources functions from
determining staffing needs at any given time, to hiring,
training and planning staff development.
Collaborate with the hotel’s HR department, as well as each
department head to determine their specific staffing
requirements.
Carries out cost-benefit analysis to improve efficiencies
and measures performance via data and metrics.
Additional responsibilities also extend to ensuring the
property meets all legal requirements and conforms to local
codes and established regulations. That includes
administering effective security processes and maintaining
legally required health and safety procedures.