Marketing Executive & Telemarketer
AL MULLA GROUP
Total years of experience :12 years, 11 Months
AL MULLA GROUP (AUTO DIVISION)
Post: Marketing Executive & Telemarketer July 2007 - Present. Kuwait
-Handling incoming customer calls regarding complaints and inquiries.
-Co-ordinate with management regarding customer inquires about the product.
-Facilitating CRM application for handling customer complaints.
-Solving customer problems.
-Generating Market Surveys.
-Market Share Analysis and updates.
-Preparing monthly reports.
-Performance Appraisal for Sales, Service & Spare Parts.
-Collecting information about the competition.
-Promotion assessment and pricing study of competitors.
-Follow up with car buyers and social media activities.
-Administrative Office Work such as filing and keeping records.
AL FALEEJ GENERAL TRADING & CONTRACTING CO.
Post: Agent September 2005- July 2007 Kuwait
Post: English Teacher December 2004 - August 2005 Kuwait
MINISTRY OF EDUCATION
Post: English Teacher September 2001 - November 2004 Egypt
• Degree Bachelor of Arts & Education Sept 1998 - June 2001 Egypt • Assuit University