On Demand Principal
Oracle Corp
Total years of experience :8 years, 3 Months
• From April 2006 till Now
Employer: Oracle Corp.
Position: On Demand Principal
Work Environment: Outsourcing Customers
Job Description
• Troubleshooting issues, which take place during the daily work.
• Managing and resolving Service Requests logged by customers.
• Owning and resolving problems and managing customer expectations throughout the Service Request
lifecycle in accordance with global standards.
• Contacting customer to achieve customer satisfaction
• Maintaining Customer's following Oracle products
Oracle Database 9i & 10g &11g
Oracle Applications 11i & R12
Oracle Application Server 10g
SOA 11g
Oracle Real Application Clusters 10g & 11g
Oracle WebLogic
• Developed a customized applications for OnDemand customers
• Troubleshooting issues, which take place during the daily work.
• Managing and resolving Service Requests logged by customers.
• Owning and resolving problems and managing customer expectations throughout the Service Request
lifecycle in accordance with global standards.
• Contacting customer to achieve customer satisfaction
• Maintaining Customer’s following Oracle products
Oracle Database 9i & 10g &11g
Oracle Applications 11i & R12
Oracle Application Server 10g
SOA 11g
Oracle Real Application Clusters 10g & 11g
Oracle WebLogic
• Developed a customized applications for OnDemand customers
• From January 2004 till September 2006
Employer
Informatique
Position: Technical Solutions Consultant
Job Description
Technical consultant for the following projects: i. Authentication Offices Automated Systems
i.Authentication Offices Automated Systems
ii. Land Registration Information System
iii. Built a portal for the ministry of agriculture and rural development at Kuwait
High School El-Tabary Roxy Helwan University, Faculty of Social Work