Assistant Manager
HDFC Bank Ltd.
Total des années d'expérience :14 years, 0 Mois
Assistant Manager- Regarded for accuracy, commitment, and the ability to manage multiple tasks simultaneously. Involved in customizing banking services and products for high-net individuals, branch banking and portfolio management
● Managed, coached and supported two branch employees on cross-selling, balance build up and achieving higher productivity
● Ensured quality customer service is delivered and achieving income targets assigned
● Responsible for Cross Sell and enhancing relationship with existing high network customers by managing operations like A/c opening, Fixed Deposits, investment and Forex
● Enhanced customer wallet size and increased CASA values
● Established appropriate bank product and services as per individual financial requirement and monitored all service requests and developed strategies to convert it to sales
● Provided exceptional levels of customer service and processed accurate and timely transactions for customers
● Played key role in revenue growth, sales and business development
● Ensured overall compliance and operational management in accordance with bank and regulatory policies and procedures
Risk Management Associate- Performed following duties across collection and MIS
● Performed effective collection of Demat accounts of outstanding bills across different customer segments.
● Elected exclusively for training of Finance Against Securities (FAS), gained substantial knowledge for the same. Performed duties of FAS for next six months effectively
● Dealt with different customers and achieved monthly targets