هاري كريشنان

As a Housekeeping Supervisor my responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

•Prepare Housekeeping Attendants job assignments
•Issue keys and supplies to Housekeeping Attendants
•Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
•Attend daily meetings and receive special instructions
•Receive check-outs before reporting them as vacant
•Receive special requests from guests and carry them out
•Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
•Fill out report and hand over found articles to the lost and found department
•Supervise cleaning of guest rooms, corridors and stairwells
•Train and assist Housekeeping Attendants and advise Superior about performance
•Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

The Housekeeping Supervisor provides administrative support for Housekeeping and Valet Departments. He or she will also provide feedback to Director of Housekeeping and Assistant Director of Housekeeping in reference personnel performance, and the entire housekeeping operation.

Reporting to the Director of Housekeeping/Assistant Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
• Provides direction and support to line associates in their daily tasks relating to their positions in Housekeeping and provide a seamless experience for the guest in all areas affected by Housekeeping areas
• Handle incoming phone calls and direct calls and run appropriately and take message when necessary
• Print and have all report organized and VIP reports, contingency reports, key sign in/out record forms, pager forms for AM/PM shifts
• Communicate with staff and Management on special projects, daily events, and special needs.
• Review daily occupancy level and daily schedule and assist manager’s to control daily payroll
• AM shift - assign room attendant assignment sheets and pagers
• PM shift - assign turndown attendant assignment sheets and pagers
• Clear all room attendants paper work and clean all room status to ensure that Front desk will have enough VR rooms for checking in the guests and prevent guests from checking in to VD rooms
• Review daily resume to plan VIP of public space restrooms for weddings and other VIP amenities requested events
• Inventory room amenities, turndown amenities, weather cards and Sunday Brunch card weekly
• Attend pre-shift meeting with Room Attendants and/or Turndown attendants and give necessary information to AM/PM colleagues
• Inspect rooms (when two Housekeeping Supervisor are scheduled for the same shift)
• Follow and practice Hotel safety, OSHA and emergency procedures at al time
• Set up items for following day such as robes, rollaway beds, cribs
• Distribute all calls and messages to all appropriate staff in a timely fashion making sure to have all guest request taken care of within 15 minutes
• Complete morning/evening coordinator checklists and turn into housekeeping Managers Office at the end of the shift

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant would also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships