Application Support Administrator
University Hospital Sharjah
مجموع سنوات الخبرة :14 years, 2 أشهر
Managed and involved in software development life cycle of HIS, Eclaim, PBM, LIS, RIS, BIS & management system.
Collecting end user requirement and providing adequate solution for improving the operational & business process.
Involved in UAT & training for the any new changes which need to incorporate into system.
Prepare FRS & BRP documentation for any new business changes.
Gathering critical information from meeting with various stake holders and providing a solid solution for all challenges.
Serve as key person for all end user escalated issue and change request.
Provide end to end support of HIS, LIS, RIS, Eclaim & PBM (Pharmacy Benefit Management) implementation.
Escalate the issue or change request to vendor for any core changes.
Develop ad hoc report as requested by management key staffs.
Act as a key member in new implementation and providing adequate support.
Deploy new enhancement & release in live environment.
Involved in software development life cycle of HIS, Eclaim, PBM, HRMS & SMS management system
Design, analysis and gather business requirements as per the business objective
Involved in UAT, training & Pre & Post implementation of HRMS application support.
Prepare operation process flow & business requirement specification document
Define business requirements to development team as addressed by key stake holders
Provide training to key users and stake holders
Responsible for HIS, Eclaim, PBM, HRMS & TAACS application configuration & settings
Routine monitoring of SQL Database - Server activity, patch updating, backup and performance analysis.
Provide Eclaim application support as per DHA rules and regulation
Develop new MIS reports as per management requirements
Work with multiple stakeholders to ensure SOPs are created
Provide ongoing LIS integration support with HIS system
Document new requirements and involve in project scope
Provide L2 & L1 support for HIS, HRMS & TAACS application
Maintain in house issue tracker and coordinating with vendor
Troubleshoot and provide solution on day to day issues
Problem solving and managing issues and bugs with development or vendors
Serving as liaison between business community and supporting departments.
Identify and documented the Gap Analysis & System Study
Prepare Business Process Document as per client business workflow
Understand technical and clinical process required to effectively support and collaborate with internal team
Provide system knowledge transfer and training to client team or end users
Deploy the system at the client site and perform system acceptance testing with client
Import the existing/old data to new system as provided by client
Collaborate directly with client to produce solutions for current and future business needs
Support client through go-live process and play key role in promoting solution adoption
Resolve system issues reported by client
Ensure reporting meets clinical, operation and business objectives
Involved in discussion with client to enhance the system/application
Provide post live support and monitor potential problems
Acquire sign off from the client
Providing support to user end trough remote support and email
Responsible to configure all masters in Trakcare, MedTrak & LabTrak as per configuration management system
Responsible for HIS application configuration & settings in client systems
Train key users on Trakcare HIS workflow
Document and Summarize the results of customer site visits or escalated problems
Work closely with development and operation support team to ensure escalated issue from user end
Maintain accountability for an issue until service restored
Document and follow-up of customer suggestions for continue improvements of internal systems and products
Serve as a liable between end user, subject matter experts and functional support as per the requirement or business work flow
Involved in System Study and Gap Analysis during client visit
Customization and Requirement gathering as per client business work flow
Documenting finding of analysis and preparing recommendations for implementation of new systems
Involved in testing functionalities to ensure they match the requirement specifications
Provide end/key user training of Backbone workflow
Data migration support from existing platform to Backbone application
Quality assurance through optimized testing
Ensuring zero tolerance for any policy issues encountered
Act as L2 analysis in trouble shooting and coordinating with offsite development team for quicker and permanent fix of operational issues
Development of local MIS reports as per instruction of onsite lead
Deploy latest patches/version in to production servers
Document user acceptance and sign-off
Design flow of work
Need to cross check as per work flow process
Indentify quality failing process
Functionality of product
Perform a desk check of the test and make correction
Identify bugs and to ensure the timeline to fix the issue
Quality assurance of products
Determine priority of reported bugs
Obtain sign-off from client
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