حارس Haneef

Travel Coordination & Procurement:
• Plan, direct and control the operational activities of Crescent Petroleum's in-house travel team.
• Ensure compliance of the company's travel policy for all flight, accommodation and other services booked by the TMC.
• Identify, research and source the most appropriate and cost-effective travel retail products available in the market using Travel portals and GDS systems.
• Identify and recommend strategies for corporate agreements, alignment of discount schemes based on travel spend analysis.
• Ensure resolution of complaints and response to queries from employees, executive committee members and the CEO’s office.
• Educate and train Travel consultants on Smart buying tips.
• Assist department Manager with all travel operations and take charge of operations during his absence.
• Research, identify and book the best private jet options for the CEO’s and Chairman’s office and control all aspects of the movement.
• Arrange visit and tourist visas of company employees and their families through the travel agent.
• Review every travel bookings and ensure all smart buying tips have been implemented by the travel agent and provide approvals.

• Create reports, analyze and suggest policy amendments and monitor travel expenditure.
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Administration:

• Preparing records and maintaining files and statements of all travel transactions.
• Archiving of airline and hotel corporate agreements and other documents received from the Assistant Travel manager.
• Prepare half yearly employee satisfaction travel surveys for management review.
• Liaise with the HR department with regards to onboarding, employee repatriation and travel profile creation.
• Acquiring all travel details of employees and updating the same on the company travel system.
• Reminding, assisting and accompanying the Travel manager to meet with suppliers.
• Attending all telephone calls from suppliers, employees and the accounts teams in an efficient manner and resolve queries.

Accounting:

• Ensure all necessary approvals are in place and raise Travel requisition forms with the correct charge areas.

• Reconcile all travel invoices, prepare statements, attach all supporting documents and clear the invoices for payment to the finance team for payment.

• Provide clarification to the accounts team regarding all queries related to travel invoices.

• Liaise with the Travel agent’s accounting team to ensure all payments have been received and assist them with any pending payments, invoice details, credit notes etc.

 Attend phone calls, emails and walk-in clients.
 Search and book economical and time saving flight itineraries.
 Search and book hotels, car transfers and car rentals.
 Advice and assist clients with visa requirements and procedures.
 Create tailor-made packages to various destinations.
 Organize meetings and corporate events for clients by liaising with suppliers.
 Visit venues at hotels and choose a venue as per client requirements and budget.
 Liaising with hotels and car rental companies for discounted rates.
 Acting as a back-up staff during staff absence.
 Issuing tickets, hotel vouchers, car rental vouchers etc.
 Processing refunds and issuing credit notes by liaising with the accounts team.
 Invoicing and maintaining records of all transactions.
 Sending out email reminders, fliers, updates and promotions to all corporate clients.
 Attending familiarization trips organized by suppliers.
 Applying for tourist visas for corporate clients.

 Developed strategies and policies to drive sales and create customer loyalty.
 Handled and oversaw all travel arrangements, MICE operations (air, hotels, car etc.)and office operations.
 Managed relationship with suppliers and other vendors.
 Negotiated contracts and rates with suppliers and clients.
 Sending airline updates, fliers, promotions and offers to clients.
 Conducted training in customer service, travel systems, telephone sales and etiquette.
 Visited local hotel suppliers, car rental companies to familiarize with their products.
 Attended travel shows and events to meet and look for new suppliers and products.
 Visited clients regularly to ensure their satisfaction and get feedback on the service.
 Ensured compliance in all aspects of travel procedures.
 Promoting and marketing the products via email marketing and social media.
 Sending reports to clients regarding their overall travel expenditure and savings.
 Sending sales reports to the management on a monthly basis.
 Oversaw recruitment, selection and retention of staff.
 Dealt with disciplinary matters and customer complaints.

 Attend phone calls, emails and walk-in clients.
 Search and book economical and time saving flight itineraries using GDS systems.
 Search and book hotels, car transfers and car rentals.
 Advice and assist corporate clients with visa requirements and procedures.
 Organize meetings and events for corporate clients by liaising with suppliers.
 Sending airline updates, fliers, promotions and offers to clients.
 Liaising and negotiate with hotels and car rental companies for discounted corporate rates.
 Acting as a back-up staff during staff absence.
 Issuing airline tickets, hotel vouchers, car rental vouchers etc.
 Processing refunds and issuing credit notes by liaising with the accounts team.
 Invoicing and maintaining records of all transactions.
 Visiting hotels and other suppliers to better understand their products.

 Worked as a back-up travel consultant for a period of 6 months in the Canada Office.
 Assisted corporate clients with flight bookings, hotels, car rentals and event bookings.
 Visited corporate clients to familiarize and gather traveler information.
 Created traveler profiles for corporate clients.
 Attended training in customer service, travel systems, telephone sales and etiquette.
 Visited local hotel suppliers, car rental companies to familiarize with their products.