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Haris Rehman, Technical Support Specialist

Haris Rehman

Technical Support Specialist·AL MOUSA Group – Technical Development Solutions,

Saudi Arabia

Master's degree, Administration And Management

Work experience

Total years of experience: 8 years, 6 months

Technical Support Specialist

January 2024 - Present

AL MOUSA Group – Technical Development Solutions,

Riyadh, Saudi Arabia

January 2024 - Present

• Delivered comprehensive Tier 1-3 support for over 250 users in varied client environments, enhancing operational efficiency across hardware, software, and network systems.
• Spearheaded the deployment and configuration of robust IT infrastructure, including FortiGate firewalls, Cisco switches/routers, Dell PowerEdge servers, QNAP NAS, VoIP phones, and biometric access control systems, ensuring security and reliability.
• Administered Microsoft 365 and Active Directory, expertly managing user provisioning, Group Policy Objects (GPOs), email services, and compliance to optimize organizational workflows.
• Transitioned from Technical Support Specialist to Network Engineer, focusing on network administration and security engineering, leveraging hands-on experience to enhance system performance and security protocols.
Company industry:
Business Consultancy Services

IT Technical Support Engineer

December 2023 - Present

Technical Development Solution ( Al Musa Group)

Riyadh, Saudi Arabia

December 2023 - Present

• Delivered comprehensive Tier 1-3 support for over 250 users, enhancing operational efficiency across diverse hardware, software, and network systems.
• Spearheaded the deployment and configuration of robust IT infrastructure, including FortiGate firewalls, Cisco switches/routers, and Dell PowerEdge servers, ensuring optimal network performance and security.
• Administered Microsoft 365 and Active Directory, streamlining user provisioning, managing Group Policy Objects (GPOs), and ensuring compliance with email services.
• Executed the implementation of Kaspersky Next EDR, significantly improving endpoint security and threat detection capabilities.
• Cultivated strong relationships with clients, contributing to enhanced satisfaction and trust in IT support services.
Company industry:
Management Consulting
Job role:
Information Technology

Network Engineer

April 2022 - November 2023

Lean Automation

Islamabad, Pakistan

April 2022 - November 2023

Company industry:
General Engineering Consultancy
Job role:
Information Technology

Network Engineer

April 2020 - November 2023

Lean Automation

Riyadh, Saudi Arabia

April 2020 - November 2023

Company industry:
Industrial Engineering & Automation
Job role:
Information Technology

IT Support Engineer

March 2018 - March 2022

Rehman Interwold private Limited

Abbottabad, Pakistan

March 2018 - March 2022

Company industry:
Construction & Building
Job role:
Information Technology

IT Support Engineer

January 2018 - January 2020

Rahman Interworld Traders (Pvt) Ltd.

Abbottabad, Pakistan

January 2018 - January 2020

Company industry:
IT Services

Education

Virtual University Of Pakistan

January 2021

January 2021

Master's degree, Administration And Management

Pakistan

virtual university of Pakistan

March 2019

March 2019

Master's degree, Master of Business Studies / Diploma in computer science -CCNP,MCSE.NSE4 Certified

Pakistan

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

Project Management skills computer Networking skills

IT

January 2019

January 2019

Higher diploma, Computer Information Technology

Pakistan

AUST

January 2017

January 2017

Bachelor's degree, bachelor of Arts

Pakistan

Skills

LAN Switching

Expert

VPN

Expert

Routing Protocols

Expert

MPLS

Expert

Firewalls

Expert

RELIABILITY

Beginner

TOPOLOGY

Beginner

AUTOMATION

Beginner

BORDER GATEWAY PROTOCOL

Beginner

COMMUNICATIONS

Beginner

VIRTUAL PRIVATE NETWORKS (VPN)

Expert

MPLS

Expert

MANAGEMENT

Expert

networking protocols

Expert

NETWORK ANALYSIS

Expert

COLLABORATION

Expert

OSPF

Intermediate

Network Engineering

Intermediate

Firewalls

Intermediate

Mail

Intermediate

Routing

Intermediate

Routers

Intermediate

Network Operations

Intermediate

System Administration

Intermediate

Computer Hardware Troubleshooting

Intermediate

PC Networking

Intermediate

IT Security

Expert

Cyber Security

Intermediate

Security

Expert

Networks

Expert

Network Design

Expert

Installation

Expert

CCNA

Expert

Science

Expert

Administration

Expert

IP Networking

Expert

Cisco

Expert

WAN

Expert

IP

Expert

Network Security

Expert

CCNP

Expert

Windows Server

Expert

Backup

Expert

Active Directory

Expert

Oracle

Expert

Project Management

Expert

COMPONENT DESIGN

Intermediate

HYPER V

Intermediate

IT INFRASTRUCTURE

Intermediate

MICROSOFT 365

Intermediate

SOFTWARE DEPLOYMENT

Intermediate

VIRTUALBOX

Intermediate

VIRTUALIZATION

Intermediate

VMWARE ESX SERVERS

Intermediate

Languages

English

Expert

Arabic

Intermediate

Training and Certifications

Certifications
Fortinet Network Security Expert (NSE 1– NSE 4)
Microsoft Certified Solutions Associate (MCSA)
Cisco Certified Network Professional (CCNP)
Cisco Certified Network Associate (CCNA)
MCSE
Jun 2022
NSE4
Feb 2024
CCNP (encore Enterprise)
Mar 2023 - Mar 2023

Hobbies and interests

playing cricket