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Haris Tanvir, Customer Support Representative

Haris Tanvir

Customer Support Representative·Medical Collections — Cyber Systems (ACCU Reference Medical Lab)

Pakistan

Bachelor's degree, Marketing

Work experience

Total years of experience: 6 years, 7 months

Customer Support Representative

January 2025 - Present

Medical Collections — Cyber Systems (ACCU Reference Medical Lab)

Lahore, Pakistan

January 2025 - Present

• Manage structured, written follow-up workflows on patient deductibles and insurance denials, collecting $25, 000+ in
outstanding accounts
• Maintain structured case logs for 40-60 daily accounts using CRM workflows, applying the same systematic,
process-driven approach used in software design
Company industry:
Call Centers & Customer Care Outsourcing

Customer Support Representative

January 2024 - January 2025

Mind Bridge

Dubai, United Arab Emirates •Remote

January 2024 - January 2025

• Built a personal CRM logging system to track recurring issues, cutting average case resolution time by 20%
• Designed structured issue-escalation workflows that reduced repeat contacts by ~25%
Company industry:
Call Centers & Customer Care Outsourcing

E-Commerce Founder

January 2019 - January 2023

Shopify (Own Business)

Lahore, Pakistan •Hybrid

January 2019 - January 2023

• Automated operational workflows — email sequences, inventory alerts, campaign reporting — reducing manual
overhead by ~40%
• Independently owned end-to-end technical and operational management of a multi-product online store
Company industry:
Internet & E-commerce

Education

University of South Asia

January 2023

January 2023

Bachelor's degree, Marketing

Pakistan

Skills

ARTIFICIAL INTELLIGENCE

Intermediate

AUTOMATION

Intermediate

COMPUTER ARCHITECTURE

Intermediate

DOCUMENT PROCESSING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

OBJECT ORIENTED PROGRAMMING OOP

Intermediate

OPERATIONS

Intermediate

PROCESS IMPROVEMENT

Intermediate

PROMPT ENGINEERING

Intermediate

PYTHON PROGRAMMING LANGUAGE

Intermediate

Social profiles