Haris Ulak

Assistant Manager - Operations
Number of Direct Reports: 3 Supervisors, 8 Team Leaders, 84 Front Line Staff

• Oversee and ensure smooth, efficient and effective day-to-day operation of the business unit.
• Maintain and improve key performance measures through regular liaison with various functional teams such as Health and Safety, Human Resources, Soft Services, Maintenance, Engineering, Facilities, Marketing and Business Development, Security and Customer Services.
• Conduct and attend Duty Manager and Team briefings, carry out regular Lifeguard Trainings, scheduling monthly Department Training and weekly Management and Staff rosters.
• Amended existing and implemented new Standard Operating Procedures (SOPs), Health & Safety Procedures, Administrative Policies, Operational and User Manuals, Slides and Attractions Evacuation procedures, Standard Training Plans, Written Assessments, Training Calendars and Guest Service Induction Programs.
• Prepare and conduct recruitment process, international and local (post jobs, review applications, arrange and conduct interviews, prepare offers and liaise with the candidates).
• Create and monitor annual budgets for the department and manage consumables and supplies.
• Creating and managing portfolio of Suppliers and Maintenance contractors.

Support Manager - Operations
Number of Direct Reports: 4 Assistant Managers, 15 Team Leaders, 129 Front Line Staff

• Carried out smooth and efficient operation of Rides and Attractions Department.
• Liaised with Maintenance Department on daily basis and ensured operational safety of rides.
• Conducted morning briefings to team members, Assistant Managers, Team Leaders and carried out Training and Development in compliance with audit standards.
• Kept operational standards in accordance with rules and regulations.
• Managing and reporting on agreed KPI’s.
• Organized and delivered team building activities for employees and customers.
• Prepared and developed weekly/monthly schedules, SOP’s, Policies, Operational and User Manuals, Evacuation procedures, Standard Training Plans and Guest Service Induction Programs.
• Managed annual budget and all departmental consumables and supplies for the department.
• Took personal ownership when dealing with complaints and provided feedback and resolutions.
• Scheduled, conducted and follow through team member’s probationary and annual appraisals.
• Acted as a Duty Manager of Ferrari World’s Facility, F&B, Park (Soft) Services, First Aid, Maintenance, Rides and Attractions, Guest Service and Security Departments.

JUMEIRAH INTERNATIONAL Dubai, August 2007 - September 2009
Personal Trainer/Lifeguard Instructor
Number of Direct Reports: 5 Lifeguards

• Developed Exercise (workout) programs for all age groups in accordance with customers’ needs, physical strength, capabilities and nutritional requirements.
• Reviewed and updated Standard Operating Procedures when and as required.
• Dealt with guests’ complaints and ensured safety at for all team members and hotel guests.
• Point of contact in case of emergencies as the First Aider.
• Prepared, organized and executed lifeguard training programs and on-service trainings.

Physical Educator (PE Teacher)

• Developed and executed sports programs for skiing, football, basketball, gymnastics, aerobics, volleyball and swimming for different age groups (children and adults) including children with disabilities and special needs and worked closely with surrounding kindergartens and preschools.
• Organized games and activities that promote awareness and importance of physical activity among children and adults and held seminars concerning the importance of healthy diet and nutrition.
• Prepared budgets and generate daily, monthly, quarterly and annual reports.