Chief Technology and Digital Officer
FuelADream
مجموع سنوات الخبرة :28 years, 10 أشهر
Key Accomplishment:
• Lead Digital, IT Transformation, AWS WAR assessment, gaps implementation, testing automation, and security assessment
• Transformed and Built FuelADream 2.0 Digital and IT organization
• Streamlined Products, Services Delivery, and operations
• Streamlined QA, business, and customer support
Roles and Responsibilities:
• Lead and manage Strategy and Planning, Planning and Budgeting, Innovation, R&D, Enterprise Architecture ( Digital + IT), Development, QA, and IT Management teams
• Lead Product and Services Management( end to end), RPA, Payment processing, Technology stack upgrades, and testing automation
• Lead and participated in AWS programs to enhance Technology, solutions, and operations efficiencies/effectiveness
• Lead Ideas, Innovation Management, and new ideas/product feasibility analysis and development
• Lead and Manage Strategic sourcing/procurement, and outsourcing, executive Stakeholders, and vendor/customers relationship management
• Participate in fundraising, lead resources hiring/firing, performance appraisal, and compensation approval, team performance and staff development, team and executive status update communication/dashboard
Key Accomplishment:
! Lead products and services commercial launch ! Streamlined Products and Services delivery
! Streamlined Business and customer support
Roles and Responsibilities:
Bangalore, India From: 03, 2018
• Lead and manage Strategy and Planning, Planning and Budgeting, Innovation, R&D, Enterprise Architecture ( Digital + IT), Development, QA, IT Management, Customer Support, Business Support team
• Lead Product Management( end to end), POC and Commercial launches
• Lead Ideas, Innovation Management, and new ideas/product feasibility analysis
• Lead and Manage Strategic sourcing/Procurement, and outsourcing
• Executive Stakeholders, and vendor/customers relationship management
• Take part in fundraising
• Handle various strategic Programs/Projects. Details will be provided upon request.
Roles and Responsibilities:
Provide in-depth and ongoing strategic advisory support to strategic engagements and clients
Provide in-depth advise and mentorship to CXO/Board on Key drivers/trends/strategic initiatives/imperatives/and resolving key issues and challenges
Assist in the origination/business development of Strategy Consulting assignments with top corporates and SMEs across sectors
Roles and Responsibilities:
Setting Strategic objectives and goals for crowdnidhi
Setting direction and oversight for marketing of crowdnidhi services, identifying and qualify potential market and customers Develop and map Strategic and CXO Services to prospects and customers
Oversight and accountable for successful execution of Strategic and CXO Services
Senior leadership and executives relationship management
Key Accomplishment:
Lead Digital Transformation, Digital, and IT Strategy and Roadmap, overall Enterprise Architecture, Operating/Interaction
Model, Governance, change control board and KGI/KPI/KRI/NPS
Prioritized IT/Technology investments and streamlined programs to address organization quick wins, short term and
long-term needs to enable a positive impact/effectiveness/efficiencies/synergies and achieve organization targets
Lead Design and Implemented New - IT Organization (ART 2.0 re-structure, Digital) to enable leadership, optimize
focus, innovation and strategic value, operations and quality benchmarks, effective governance, efficient/effective
products, and services/support delivery, capabilities development and effective collaboration and partnership
Lead SAMA Cybersecurity Framework development and Implementation Roadmap (including GRC and Board approval)
Executive Sponsor - SAMA Insurance Customer Experience Benchmarking Implementation
Lead new products and services commercial launches, Upgrade/Modernized core Policy Administration system,
Digital P&S, capabilities design and implementation, the new website (online portal), Managed Print Services, chatbots,
RPA (robots), Health app, launched and managed several Projects and Programs, etc
Roles and Responsibilities:
• Provide direction, leadership and manage Enterprise-Business solution and Coordination, Enterprise-IT Development/
Delivery, Enterprise-IT Security, Compliance and QA and Enterprise IT Management, Innovation (IT/Technology/
Digital) and solutions teams, executive level (Board) stakeholders, customers, vendors, and strategic partners
relationship
• Provide leadership and take part in P&S feasibility, rollout, and commercial launches, change management committee,
IT Steering committee, develop Digital/Technology/IT strategy and roadmap, Enterprise Architecture, policies,
procedures, and guidelines, plan and ensure strategic positioning (IT) to accomplish the organization’s/business
strategic goals, objectives and value delivery
• Provide direction, leadership and manage the end to end planning and budgeting, IT CAPEX & OPEX, services delivery,
quality and Programs/Projects
• Provide leadership, experts advise, direct, position and motivate IT staff to deliver effective customer and strategic
partners services/support. Set internal/external KPIs/SLA for departments and monitor to ensure efficient and effective
services delivery to customers/staff/partners/others to achieve consistent value
• Provide direction, leadership and responsible for strategic plan execution, effective operations/governance, BPM/
BPR, risks, compliance, BCP/DR and assurance
• Responsible for IT strategic sourcing/procurement, resources capacity plan, hiring/firing, performance appraisal and
compensation approval, team performance and staff development, team and executive status update communication/
dashboards
• Entrusted with the responsibility of handling various strategic Programs/Projects. Details will be provided upon request
Key Accomplishment:
Prioritized IT/Technology investments (based on AS-IS and TO-BE “target state”) and streamlined Projects/Programs
to address organization immediate and long-term needs to enable positive impact/effectiveness/efficiencies/
synergies
Lead roll-out of Digital P&S (“Digital First”) and capabilities (Digital ecosystem), Cloud, Mobile, e-learning, KM,
Shared services and EMM strategy and roadmap to achieve synergies, cost efficiencies/savings, operational excellence
and revenue target(value addition)
Rolled out BPM/BPR, BCP/DR design and implementation plan, policies, and procedures to mitigate risk and enable
resilient operations
Lead IT Organization (re-structure) transformation, operating model to optimize focus, Digital and operations
benchmarks, governance, efficient/effective products and services/support delivery and effective collaboration and
partnership
Lead business plan/case review, technology feasibility for the new avenue, ventures, ideas and technology/P&S incubation,
investment decision, and commercialization
Achieved/Received “The Project of the Year Award” based on implementing the Oracle Exadata solution for its core
applications including Enterprise Resource Planning System (ERP), Banner and Learning Management System
(LMS)-Blackboard
Roles and Responsibilities:
• Provide direction, leadership and manage Enterprise-IT Planning and Coordination, Enterprise-IT Development and
QA and Enterprise IT Services teams, executive level (Board) stakeholders, customers, vendors and strategic partners
relationship
• Provide leadership and chair IT Steering Committee, overall Enterprise ARB, develop Digital/IT strategy and
roadmap, policies, procedures, and guidelines. Plan and ensure strategic alignment (business-IT-Customer)/strategic
positioning (IT) to accomplish the organization’s/business strategic goals and objectives
• Responsible for identifying and advice on business/IT/Digital strategies, investments and collaborate with industry
in Digital/IT/technology innovation, incubation and strategic programs/partnership
• Provide direction, leadership and manage the end to end planning and budgeting, IT CAPEX, OPEX, services delivery
and special projects
• Provide leadership, strategically position and motivate IT staff to deliver quality P&S and stellar customer/staff/
Partner support. Set internal/external KGI/KPIs/KRI/SLA for departments and monitor outcomes
• Provide direction, leadership and responsible for a strategic plan execution, effective operations/governance, BPM/
BPR, risks, compliance, BCP/DR and assurance
• Responsible for strategic sourcing, resources capacity plan, hiring/firing, performance appraisal, and compensation
approval, team performance, and staff development. Chair interview/recommendation committee (senior leadership
resources)
• Entrusted with the responsibility of handling various strategic Programs/Projects. Details will be provided upon request
Key Accomplishment:
Instrumental in developing Group IT Strategy, Organisation transformation, overall Enterprise Architecture, Group
governance, and operating model, shared services/right sourcing strategy and solution, EPM/GRC strategy/solution,
KGI, KPI (s)/KRI (s) and policies/guidelines to achieve Group business objectives and goals
Successfully launched products and services (including Digital), achieved corporate targets, market share of the new
Global MNC unit
Successfully managed and delivered Group Global Transformation/Shared services/right sourcing/managed services
initiatives/Programs on schedule/budget/quality
Commended for consistently exceeding Group/functional objectives in contributing to Group revenue, operational
excellence, cost savings, and optimization metrics
Minimized Group consulting budget/cost, streamlined Group operations and helped OPCO startup
Led Transformation Program (budget: USD 285 Million), OPCO Strategy and structured managed services contract
(total value USD 570 Million)
Roles and Responsibilities:
• Define, review and implement business/IT/Digital/Operations/Products & Services strategies, business plan related
to future direction of Group/OPCO (operating company)
• Lead and manage Group-wide transformation/shared services, right-sourcing, turnkey/managed services strategy/
solution, global alliances and partnership, vendor consolidation and GFA/MSA, operating model/governance, guidelines/
policies, and implementation roadmap
• Provided professional guidance, leadership, and management support to subordinates for strategy and planning,
overall Enterprise Architecture, Budgeting, P&S, Strategic solutions, development/implementation, Governance and
operations, IT Management and Infrastructure, operations and service delivery management
• Review Group and OPCO CXO issues/challenges/drivers, business/operations/Digital/IT Strategy, annual plan and
budget (CAPEX/OPEX), KPI(s), and provide recommendations to management on next steps and roadmap to ensure
Group/OPCO strategic alignment with business/Board objectives
• Review and approve Group/OPCO strategic programs, projects, products and services with a clear understanding of
the business case, competitive advantage, global/regional trends; direct, identify and create synergies along with cost
savings/revenue growth corporate performance, etc opportunities
• Set and communicate Finance/Operations/Governance/IT/CRM guidelines/policies and monitor Group/OpCo compliance.
Define, implement and monitor business/operations/IT/CXO KPIs/KRIs and vendor SPM/SLA/OLA for
Group and OpCos
• Oversee Group operations and implementation of strategic Programs/Projects to ensure delivery of schedule/budget/
quality
• Work with HR to develop detailed Global/Regional HR Policies including mobility, leadership development and
employee succession plan, compensation, and benefits package, Capacity plan, training plans, and periodic appraisals
• Entrusted with the responsibility of handling various strategic Programs/Projects. Details will be provided upon request.
Clients include: Verizon, BASIT, Fiserv, Nationwide, Fannie Mae, UBS, Wachovia, Bank of New York, Morgan Stanley, Pershing,
Discover Financial Services, Goldman Sachs, Sun Chemical, State Street, Dunge, BCBS, and Pioneer Investments etc.
Direct Reports: 8 FTE(s) Total Head Count Managed: 440 plus FTE(s)
Key Accomplishment:
Consistently exceeded projected annual revenue target, profitability, P&L, cost benefits, and operational excellence
metrics
Delivered consistent P&S, service quality, customer value additions, vertical/practice development, and implementation
Successfully scoped, planned and delivered engagements on schedule/budget/quality
Developed and Delivered CXO Transformations, Online/Digital/IT/Technology Startegy and Roadmap, Governance
and Operating models, EA and right-sourcing strategies
Key Accomplishments:
Successfully scoped, planned and delivered engagements/Projects on schedule/budget/quality
Delivered consistent service quality, customer value additions, business performance and objectives
Developed innovative methodologies to reduce time to market schedule and exceed TQM objectives
Key Accomplishments:
Commended by Management for successful delivery of engagements/Projects on schedule/budget/quality
Instrumental in exceeding customer service quality and cost optimization for the Company
Effectively addressed the client resources capacity issues
BE in CS&IT