Customer/Application Support Lead
Vxceed Technologies FZ-LLC
Total des années d'expérience :3 years, 3 Mois
Manage a team of Application Support Analysts that support the company globally.Monitor the Application Support incident/request queue to ensure they are addressed in accordance with defined Service Level Agreements.
Work closely with the Sales team on building and maintaining business processes to continually improve service to our internal customers.
Provide regular incident reports back to business owners with root cause analysis of priority incidents.
Application Training, Product demonstration and Pre-sale support done by all level customers.
Responsible for management to resolution of business application high priority incidents, problem management, and major incident communications with business owners.
Maintain “on-call” resources for Application Support/Sales and ensure coverage by ensuring schedule is up to date.
Establishing LAN and WAN connectivity.Configuring desktops and network devices.
Coordinating issues with respect to systems and network devices.
Installation of drivers for network devices and application software.
Training to the end users & client visit
Bachelor of Engineering in Information Technology