Director
Telenor Global Shared Services
Total years of experience :24 years, 3 Months
Managing an offshore Telenor Group IT Shared Services department of 100+ FTE;
Providing support and development services in the areas of ERP, collaboration tools, Middleware tools, Testing, IT operations and BI/DWH;
Responsible for client relation and account management;
Develop and implement ITIL and ITSM compliant processes;
Managing SLAs with customers and vendors;
Ensure compliance and monitoring of customer governance framework;
Work together with cross-functional teams/Service Lines for ensuring that strategic targets are met;
Supervise projects as Project manager/ Director/ Steer com member
Maintaining revenue and spend budgets;
Responsible for motivation of team delivery professionals while providing leadership and direction;
Develop a culture within the team aligned with best practices of a Shared Service Centre.
I was engaged in GSS company strategy development project as a Lead for IT stream.
Core team member of the GSS IT transformation project responsible for defining the new IT operating model, Governance and future organization state including Structure, Mandate, Processes, Roles & Responsibilities, SLA for GSS IT.
Experience Profile: (companies and Projects)
Wateen Telecom
Project - “Data warehouse and BI (Cognos) implementation”
Period - 03/09- 06/09
Role - SME - Business Intelligence (Financials)
Sui Northern Gas Pipelines Limited
Project - “BPR and Oracle re-implementation”
Period - 03/09 - 07/09
Role - Project Manager
Fauji Foundation
Project - “COGNOS controller and BI modules implementation”
Period - 8/08 - 11/08
Role - Team Lead
Capital Development Authority (CDA)
Project - “Organizational Restructuring and BPR of CDA”
(Org. restructuring, BPR, Job profiling and Implementation roadmap)
Period - 07/07 - 03/08
Role - Project Manager & solutions lead
Electronic Government Directorate - Ministry of IT
Project - “e-Procurement system consultancy for GoP”
(BPR, e-Procurement Modeling and Deployment strategy)
Period - 03/07 - 09/07
Role - Project Manager and team lead Spend analysis
Sui Northern Gas Pipelines Limited
Project - Oracle Financials Health Check w.r.t integration with other modules and
rollout in the regional offices.
Period - 01/07 - 02/07
Role - Team lead COA analysis and financials
Oil and Gas development Company Limited
Project - “Business Process Reengineering”
Period - 09/06 - 12/06
Role - Team Lead Financials
Business process Re-engineering - PM
ERP Implementation - PM
Financial portfolio management (5 Billion PKR)
Financial management of International Gateway operations and inter-carrier relationship.
Business Analysis and Functional Requirements Specifications
Designed various modules of financials (Financial and operational Analyzer, Cash Management), Supply chain (3rd party inventory handling), sales (Credit risk management) & HR systems (Employee Retirement Benefits system, Travel advance and adjustment system).
Implemented the financials module of Apex ERP Suite at Best-way Group
Worked on the new Chart of Accounts Structure while considering its geographical and operational structure.
Completed the 4 year training program and worked there as a Senior Supervisor in Audit and Assurance Department.
FINANCIAL REGULATORY FRAMEWORK
Understanding of Financial Reporting & regulatory bodies’ requirements, Pronouncement of various professional bodies, Accounting & internal control systems, Corporate maters affecting an organization and Laws on good Governance.
AUDIT & ASSURANCE
Responsible to plan, perform, conduct and supervise audits of diverse portfolio of organizations The expertise was extensively focused in the following business sectors
• Oil & Gas
• NGOs
• Telecom