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Haroon Zaman, Network Support (L1 & L2) - Part-Time

Haroon Zaman

Network Support (L1 & L2) - Part-Time·Khalid Abdullah Al Badewi Establishment

Saudi Arabia

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 5 years, 11 months

Network Support (L1 & L2) - Part-Time

December 2024 - Present

Khalid Abdullah Al Badewi Establishment

Riyadh, Saudi Arabia

December 2024 - Present

• Installed and configured Cisco Catalyst switches to enhance small office networks, significantly improving internet speed and reducing downtime.
• Provided on-site L1/L2 support for network outages, IP conflicts, and device connectivity issues, ensuring efficient resolution under tight deadlines.
• Executed VLAN segmentation and ACL setup, along with switch/router troubleshooting via CLI, to bolster network security and performance.
• Delivered comprehensive IT support for desktops and printers, ensuring seamless operation and user satisfaction.
• Developed skills in technical support, network administration, and cloud technologies, positioning for roles in Networking Engineer and IT Support.
• Engaged in continuous learning to stay updated with industry trends and best practices in networking and digital marketing.
Company industry:
Other Business Support Services
Job role:
Information Technology

Network Engineer

January 2022 - May 2024

Samhan Technologies (Pvt) Ltd

Islamabad, Pakistan

January 2022 - May 2024

• Designed and deployed robust and scalable network infrastructures for diverse sectors, including hospitality, healthcare, retail, and education, ensuring high performance and security.

• Configured and managed advanced networking equipment such as Cisco Catalyst switches, Aruba CX 6300 HPE switches, and Ubiquiti UniFi controllers, significantly enhancing connectivity and network efficiency.

• Implemented VLAN segmentation and Quality of Service (QoS) policies, achieving a notable reduction in latency for VoIP and video streaming, optimizing user experience.

• Leveraged cloud technologies, including Azure, to support digital marketing initiatives and improve network adaptability.

• Provided technical support and troubleshooting, ensuring seamless network operations and client satisfaction across various platforms.

• Delivered L1/L2 production and application support using tools such as ServiceNow, Active Directory, Microsoft Intune, Microsoft Teams, and troubleshooting Microsoft Office 365 applications.
Company industry:
Telecommunications
Job role:
Information Technology

Network Support Technician

January 2021 - December 2021

Samhan Technologies (Pvt) Ltd

Islamabad, Pakistan

January 2021 - December 2021

• Deployed and maintained a variety of network devices, including Cisco switches and ISR routers, across multiple office locations, ensuring high availability and minimal downtime.
• Conducted proactive real-time network monitoring through NOC, leveraging tools like Wireshark for packet analysis, which led to a 25% reduction in incident resolution time.
• Upgraded and optimized regional office networks, enhancing connectivity for over 20 employees and significantly improving bandwidth utilization.
• Collaborated with cross-functional teams to troubleshoot and resolve network issues, ensuring seamless IT support and enhancing overall user experience.
• Gained experience in cloud technologies, including Azure, to support digital marketing initiatives and improve network infrastructure.
Company industry:
Telecommunications
Job role:
Information Technology

IT Support Technician

January 2020 - December 2020

Samhan Technologies (Pvt) Ltd

Islamabad, Pakistan

January 2020 - December 2020

• Diagnosed and resolved hardware and software issues for over 50 devices, ensuring a high system uptime of 99% through proactive maintenance strategies.
• Expertly troubleshot network issues, including Wi-Fi connectivity and IP conflicts, enhancing user experience and streamlining onboarding/offboarding processes for 20+ employees.
• Developed and documented comprehensive troubleshooting protocols, significantly improving team efficiency and fostering knowledge sharing among colleagues.
• Leveraged skills in digital marketing and cloud technologies, including Azure, to support organizational growth and enhance IT infrastructure.
• Collaborated with cross-functional teams to implement network solutions, ensuring robust and secure connectivity across the organization.
• Delivered L1 production and application support using ServiceNow, Active Directory, Microsoft Intune, Microsoft Teams, and provided Microsoft Office 365 troubleshooting.
Company industry:
Telecommunications
Job role:
Information Technology

Education

National University Of Modern Languages

January 2019

January 2019

Bachelor's degree, Software Engineering

Pakistan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Semester project 1: Tic-tac toa Game on C++ Semester project 2: Blood Donation System Semester project 3: Medicine Portal For Shops. Final year Project: Patient Monitoring System.

Skills

Communications
Expert
Communications
Expert
Timing
Expert
Timing
Expert
Routing Protocols
Expert
Routing Protocols
Expert
MPLS
Expert
MPLS
Expert
Network Engineering
Expert
Network Engineering
Expert
Administration
Intermediate
Administration
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
INSTALLATION
Expert
INSTALLATION
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
RELIABILITY
Expert
RELIABILITY
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
CASCADING STYLE SHEETS (CSS)
Expert
CASCADING STYLE SHEETS (CSS)
Expert
ARUBA (NETWORK MANAGEMENT SOFTWARE)
Expert
ARUBA (NETWORK MANAGEMENT SOFTWARE)
Expert
ANSIBLE
Beginner
ANSIBLE
Beginner
AUTOMATION
Intermediate
AUTOMATION
Intermediate
BORDER GATEWAY PROTOCOL
Intermediate
BORDER GATEWAY PROTOCOL
Intermediate
Network Security
Intermediate
Network Security
Intermediate
MPLS
Intermediate
MPLS
Intermediate
NETWORK ENGINEERING
Expert
NETWORK ENGINEERING
Expert
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
COMPUTER NETWORKS
Expert
COMPUTER NETWORKS
Expert
OPEN SHORTEST PATH FIRST OSPF
Intermediate
OPEN SHORTEST PATH FIRST OSPF
Intermediate
Microsoft Fabric
Beginner
Microsoft Fabric
Beginner
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
NETWORK AUTOMATION
Beginner
NETWORK AUTOMATION
Beginner
PYTHON PROGRAMMING LANGUAGE
Beginner
PYTHON PROGRAMMING LANGUAGE
Beginner
Marketing
Intermediate
Marketing
Intermediate
Customer Service
Expert
Customer Service
Expert
Cisco
Expert
Cisco
Expert
Science
Expert
Science
Expert
IP
Expert
IP
Expert
WAN
Intermediate
WAN
Intermediate
CCNA
Expert
CCNA
Expert
Sales
Intermediate
Sales
Intermediate
CCNP
Expert
CCNP
Expert
IP Networking
Expert
IP Networking
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Desktop Support
Intermediate
Desktop Support
Intermediate
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate

Social profiles

Languages

English

Intermediate

Urdu

Expert

Pushto

Native Speaker

Training and Certifications

Certifications
Microsoft Azure Fundamentals
Feb 2025
From Likes to Leads: Interact with Customers Online
Dec 2023
Show credentials
Complete Python Scripting for Automation
Apr 2024
Show credentials
MPLS Foundation
Dec 2024
Show credentials
MPLS: Traffic Engineering
Dec 2024
Show credentials
CCNP ENCORE
Feb 2024 - Feb 2027
Show credentials
IT Security Fundamental:Network Security
Dec 2024
Show credentials
Training
Datacom Cybersecurity Job Simulation
Forage
Apr 2025
Show credentials
Datacom Service Desk Job Simulation
Forage
Mar 2025
Show credentials
Commonwealth Bank Cybersecurity Job Simulation
Forage
Mar 2025
Show credentials
MasterCard Cybersecurity Virtual Experience
Forage
Feb 2025
Show credentials

Hobbies and interests

Anime
Learning New Courses
Cooking
Excersice