IT Consultanat/ Trainer
Freelance
مجموع سنوات الخبرة :16 years, 5 أشهر
IT Consultancy, Corporate Training and HR
IT Talent Acquisition, Technical Recruitment
IT Strategy, GDRP Policy, User Manuals
Lead Generation, Sales Development, Sugar CRM, Vtiger CRM, Profile CRM, Salesforce, Magento, OpenCart, Shopify, eBay, Moodle, Google Classroom, Orange HRM, Odoo, WordPress, Joomla, AWS, Sabre .Res Travel, Property Portals etc
Organised trainings on ERP, RMS, Delivery App, IOT etc
• Taught Computer Applications in Business to regular/weekend classes of BSc, B.Com and MSc.
• Conducted Lab Sessions to meet the practical training needs of the students
• Prepared Study Notes, Quizzes and Exams
Executive Management of FIFA Recognised Pakistan Football Federation.
Strategy and Planning
• Developed IT and Resource Strategy ( including risk management )
• Developed System Development Plan ( including system requirement specifications ) and Content Development Plan.
• Developed Customer Charter, Website General Terms and Privacy, CRM Policy, User Access Documents.
• Aligned Education Awarding Organisation’s Behavioural Competency Framework and Employee Performance Management Plan to Business Plan and Corporate Governance Framework.
Strategic IT Initiatives (Selection and Deployment of Solutions)
• Deployed and managed Student Information System and Learning Management System (Moodle.)
• Deployed and managed Customer Relationship Management System (Sugar CRM.)
• Implemented and managed Document Management Solution (Alfresco.)
• Implemented and managed Live Help System.
Infrastructure, applications and Services
• Managed meetings related to IT with stakeholders.
• Reduced cost of services through open source solutions.
• Managed IT asset inventory and maintained the network
• Managed, developed and maintained multiple web sites on a cloud and shared hosting environment, as well as the conception, design, development, documentation and implementation of other applications to support business operations.
• Designed and Developed Awarding Body Management System.
• Provided Business Intelligence through Excel reports for CRM leads.
• Configured and maintained Android Tablets for students.
Control
• Created presentations and reports on project progress for directors.
• Reviewed, improved and implemented existing and new policies and procedures.
• Conducted surveys (e.g., Use of technology Survey, Course Evaluation Survey.)
• Prepared and managed documents e.g., course induction questionnaire, academic plan, attendance sheets, student progress tracking etc.
• Coordinated with faculty for the management of course material.
• Managed student records.
Multimedia Designing
• Designed for web
• Designed presentations (e.g., business proposal, project progress etc.)
• Designed faculty pack.
• Updated marketing material for sales team and designed the framework of portfolio pack for the business development team.
Web Development and Maintenance
• Developed, maintained and optimized 3 PHP CMS Websites, 2 CRMS, 2 LMS, 1 SIS, 1 Live Help System etc.
• Addressed compatibility issues between different web browsers for end users.
• Setup and managed web analytics (and developed web presence improvement plan)
LMS Administration
• Maintained courses in the LMS with data access and reporting.
• Developed and maintained user documentation and updated on a frequent basis.
• Provided end user technical support including logging of issues/bugs, administering user accounts, password resets, client questions and system training to enable end users to apply the capabilities of the LMS as necessary.
• Researched and proposed process and LMS system improvements.
Database Administration
• Administrated MySQL Databases of CMS, SIS, LMS, CRM and Live Help; taken their regular backups and ensured integrity and accuracy.
Technical Support and Trainings
• Provided network and end user support.
• Conducted training sessions by training employees and students on IT Systems (based on the training needs.)
Events Management
• Al Batha Learning Festival, 2014, Sharjah, UAE
• GETEX, 2013, Dubai, UAE
• A Graduation Ceremony, 2013, Abu Dhabi, UAE
Exam Invigilation
• Conducted NCC EDU Level 4 and Level 5 Exams.
• Invigilated Cambridge CIE Foundation Year Exam.
Information engineering (IE) or information engineering methodology (IEM) is a software engineering approach to designing and developing information systems. It can also be considered as the generation, distribution, analysis and use of information in systems.
Services Offered to SMEs:
Content Management Systems
Customer Relationship Management Systems
Business Management Information Systems
E commerce Systems
Experience:
Corporate and E-Commerce Website Development, Branding, Technical Designing, Corporate Trainings, Technical Support, CRM System Deployment, Analytics, Market Research, SEO, SEM, SMM, Purchasing Systems, Network Maintenance.
IT Support (Management, Training, Project Analysis, Designing and Development) to Madina Property Services and Friends Travel Group
a. Mode: Part-time
Responsibilities: IT Support (Management, Training, Project Research, Analysis, Designing and Development)
Experience: Corporate Website Development, Branding, Technical Designing, Technical Support, Data Entry, Network Maintenance
IT Services and Solutions mainly provided at:
• Bakkah Travels, West Ealing London
• Shah and Sons Solicitors, Manchester
• London Security and Recruitment Agency, London
• Madina Property Services Ltd. Manchester
• Karim Money Exchange, Oldham
b. Mode: Temporary
Responsibilities: Supporting Services, Data Entry
• Reed Recruitment, Manchester ( for data entry 2007, 2008: Payroll Number: 001-2795124)
• The University of Manchester Admission Office-International Advice Team(for student support 2008)
Software Engineering, Database Design and Development, Analytics (Data warehouse Design and Development/ OLAP Reports for Decision Support system) Documentation, Customization of an Open Source ERP, Website Designing
Award: Pass; Date of Award: 21/11/2008 ID: 7207572, Start of Registration: 17/09/2007, End of Registration:21/09/2008 Modules and Grades Obtained: IS Strategy & Enterprise:66, IT Trends:63, Decision Support Systems:63, Mobile Computing:46, Computer Security:55, Msc.Project:56 , Research Skills and Professional Issue:65, Entrepreneurial Commercialisation of Knowledge:67 Project: 3D Models of Articular Surfaces It was a sub-part of a well-established and on-going collaborative project between the University of Manchester Medical School, AstraZeneca Pharmaceutical Ltd. and Imorphics Ltd. This was to develop Web3D models of bones and other tissue. These models can be used to visualise the results or cartilage thickness and tissue quality measures. This Java based project uses Matlab script files and interprets them in X3D for Web 3D Models. View Abstract: http://studentnet.cs.manchester.ac.uk/resources/library/thesis_abstracts/MSc08/Abstracts/MalikHaroon-abstract.pdf Download: http://www.box.net/shared/cn585907ek The document shows how I analysed a problem domain and developed a software solution for it. It also describes how I identified a suitable prototype life cycle model and used it. It contains SRS, sample use cases, detailed methodology, structure diagrams, behaviour diagrams (Activity Diagrams, State Chart Diagrams, Use Case Diagrams, Sequence Diagrams, and Collaboration Diagrams), description of testing methodology, sample test cases, sample user guides and a few screen-shots of the final software and output. Note: For further information please call the International Advice Team on 0044-1612755000(option 1)
Award: Pass; Date of Award: 07/06/2006 ID/Roll No. BCSS02M032, Registration No. 2002-UCS-353, Session: Spring 2002-2006 Modules and Marks Obtained: • 8th Semester: Software Quality Assurance:65, Artificial Intelligence:65, Software Project:75 • 7th Semester: Computer Graphics:70, Cyber Psychology:58, System Programming:41, Compiler Construction:75, Component Based Software Engineering:71 • 6th Semester: Data Communications:60, Operating System Concepts:70, Modern Programming Languages:66, Numerical Analysis:56, Automata theory:65, Human Resource Management:70 • 5th Semester: Computer Architecture:71, Linear Algebra:52, Web Programming:66, Software Engineering-II:76, Principles of Management:71 • 4th Semester: Analysis of Algorithms:44, Software Engineering1:57, Differential Equations:55, Distributed Database Systems:72, Computer Organization & Assembly Programming:53, Statistics and Probability:59 • 3rd Semester: Data Structures:65, Database Systems:60, Multi Variable Calculus:67, Technical and Business writing:60, Digital Logic Design:58, Financial Accounting:83 Project: National Disaster Recovery Management System It was developed for information management of the earthquake disaster in Bagh (Kashmir). It was integrated with data warehouse features to enhance the planning capabilities of decision makers. It was presented to the National Disaster Relief Commission at Prime Minister secretariat Islamabad, Pakistan in January 2006. The project was developed using a RAD approach. For the prototype of OLTP, IronSpeed was used. On the back-end, the database was designed using SQL server. For data warehousing a third party OLAP tool was integrated. Work done: Requirements specification, analysis & design (use cases, class models, interaction & activity diagrams etc,) development of databases & implementation of data warehouse. Note: For further information please call PUCIT helpdesk on 0092-42-111 923 923
