Revenue/Pricing Manager
Avis Rent A Car - United Arab Emirates
Total years of experience :15 years, 6 Months
• Drive Price and Yield strategies to maximize revenue generation opportunities for Avis.
• Market Analysis & comprehensive reporting on Revenue Management KPl's
• Ensure competitive pricing structures through competitor price benchmarking, business trends, customer segment and market mix analysis
• Coordinate with Operations, Fleet & CS teams to ensure effective and timely implementation and distribution of products through all partners.
• Optimize partner network opportunities and sales through optimum use of sustainable agreements.
• Deliver value-based insights on strategic pricing initiatives to maximize profitability and revenue generation on strong inbound markets.
• Develop & strengthen weak markets through long term plans and gradual revenue mix initiatives.
Sales Performance Managers are critical to the success of the counter sales initiative, not only responsible for identifying sales opportunities and revenue growth strategies at retail counters, but deliver effective training and coaching to implement counter sales goals. The Sales Performance Manager partners with local and area leadership to deliver strategies focused on revenue growth in support of business objectives.
- Point of Sales Performance Management
- Staff Training/Coaching to improve ancillary sales performances
- Sales trends monitoring
- Incentives trends monitoring
- Sales Opportunity Scouting
- Create a positive sales culture to establish long term sales growth.
- On-board/Train new managers and Rental Sales Associates.
- Maximize Ancillary revenue through streamlined processes and creative training techniques.
- Facilitate webinars and live training courses.
- Develop new training materials, including webinars, classroom trainings, etc.
- Collaborate with District Manager and Managers to maximize all opportunities.
I have been working with Frito-Lay Pakistan (Pepsi Cola International) as Sales Planning/Information Manager for four years now. Since Frito-Lay Pakistan’s operations are company operated, my major accountabilities have evolved with gradual passage of time, which have brought newer challenges as well as rewards. While reporting directly to Sales Operations Manager & Head of Sales, I have:
Developed & Designed Sales Performance Reporting
• Presented in-depth sales performance analysis by dissecting data into various sub-categories, which assisted the sales management in reviewing the sales trends as well as make critical business decisions.
• Monthly scorecards, to reflect sales trends. KPI’s and determine performance gaps, for the GM, Sales Director, Zonal & Regional Managers.
• Developed tactical analyses & insights to measure impact of various promotional campaigns and marketing-driven initiatives on an ad hoc and ongoing basis to ensure that internal team members have the information necessary to make informed marketing, and sales decisions.
• Reviewed & revamped, the front-line reporting elements that would assist sales team to review their sales performance as well as make critical business decisions.
Sales Planning & Forecasting
• Led the agenda to develop a mechanism to build bottom-up sales forecasts on a monthly basis, shared with Demand Planner & Materials Planner.
• In liaison with Demand Planner, initiated a KPI scorecard shared with HOS & Ops Director in weekly S&OP meeting to track/monitor the OTIF, Weekly Production Compliance & Forecast Accuracy.
• Developed sales performance analysis by identifying Key Performance Indicators, to assist the Sales Management to draft the Sales Annual Operating Plan.
• Successfully led the planning/execution of all Team & Trade initiatives & incentives programs.
• Collaborated with Supply Chain, Finance, & Planning functions on various sales driven projects.
• Effectively managing the Administration of the Task Management System (TMS).
• Designed daily reporting mechanism for the management using TMS.
• Part of the team to implement a system to monitor contact center performance on regular basis.
• Currently working on TMS and business processes to ensure smooth launch of DSL in August 08.
• Currently involved with the implementation (& designing of the workflow) of the upcoming hosted solution for the contact center, which will ensure better reporting mechanism and smooth workflows.
• Responsible for updating all Process of Elimination (POE) documents on all Wateen products.
• Supervise and deliver trainings on all POE documents to call center agents.
• Manage day-to-day operations of the Complaint Management Team (CMT) and provide supervision to over all departments.
• Review workflow and procedures for continuous improvement.
• Monitoring the productivity of the Complaint Management Team.
• Foresee problem and situation encounter in coming future and provide solution for consideration.
• Conduct regular team meetings and presentations.
Reporting Executive - Customer Services
• Successfully implemented the Task Management System before Wateen launch.
• Part of a team to develop effective processes (for complaint management, outbound, telemarketing, bill delivery management etc.) for the customer services department and documenting all customer service processes.
• Assess training needs of all users upon the Task Management System (TMS); develop training policies and plans; and delivering training to relevant stakeholders.
• Developed an outbound team for the contact center, actively involved in the formulating the work flow and the processes.
For more than a year now, Pepsi Cola International, has launched its brand of snacks in Pakistan and I have been associated with the multinational as IT Coordinator in sales & distribution department. This task requires advanced technical computer knowledge and excellent business analysis skills.
• Provided technical and application support to the Sales Force Automation (SFA) project, and also assisted in the practical implementation.
• Configuring the SFA application with the Hand Held devices.
• Installation and testing of SFA application on back and front end.
• Supervised and managed training courses for the sales force. Development of technical/user documents and training material.
• Assisted the project team with design of the business process model for SFA project implementation.
• Successfully designed a mechanism to compile and edit customized sales reports on daily basis.
• Effectively managing the IT/Network infrastructure for the department.
• Planning workload to meet deadlines.
I have worked as Customer Support Representative at Ovex Technologies Isb., providing Financial and holding Operational services for EnPointe Technologies, a hardware/software and services solutions provider in California. I have successfully learnt all business operations of the EnPointe Technologies. Ovex/EGS being the first officially disclosed BPO (Business Process Outsourcing Solution) mainly working on SAP.
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