Harriet Renda

(This was a temporary position to help set up the restaurant)

• Opening and closing up
• Taking orders and inputting them into the till system
• Delegating jobs to staff
• Serving food
• Answering the main phone and dealing with queries
• Overseeing the restaurant
• Handling customer complaints and queries
• Ensuring the restaurant is running smoothly
• Delegating jobs to staff
• Stock checks & ordering stock
• Taking transactions and payments
• Cashing up & banking
•Creating rotas

• Assisting helping within the safe houses with any issues raised
• Taking calls for the homeless shelter or domestic violence team
• Completing referral forms for service users
• Contacting service users to make sure they have been spoken to within 24 hours
• HR operational procedures
• Welcoming visitors to the building
• Monitoring the use of office equipment and supplies
• Managing the post and delivering it to the relevant offices
• Ensuring the office is clean and tidy
• Restocking the first aid kits and ensuring they are on show
• Supporting staff with social events
• Costing & budgeting
• Reporting
• Training and development
• Overseeing operations across the organisation
• Co ordinating room bookings and creating room booking systems
• Collaborating with employees
• Clerical duties
• Answering the phones and transferring calls
• Answering emails
• Responsible for IT issues
• Ensuring buildings meet the regulations and standards
• Co ordinating building repairs with external companies
• Working on Microsoft software including word and excel

• Running 1:1 interventions with children who require more support centred around their specific needs
• Running 1:1 behavioural reviews with pupils and their parents
• Sensory interventions to support regulation (including linear vestibular and proprioceptive input)
• Running catch up sessions with children who require extra support in specific subject areas
• Assisting with the running of Forest school
• Assisting with the running of outdoor education
• Leading art and dance classes
• Supporting the class teacher within lessons
• Applying team teach where necessary and proportionate to keep both the pupils and staff safe guarded
• Creating a positive and holistic atmosphere for students to keep them engaged in meaningful learning experiences
• Helping to promote independence with the students
• Picking up and dropping off the children in my work vehicle in a morning and afternoon
• Understanding of the Safeguarding principles and Child Protection procedures
• Using Makaton sign language and PECS to communicate with non verbal students
• Identifying and modifying resources to meet the individual needs of the students varying learning styles and special needs (i.e students learning styles or students with dyslexia)
• Planning and presenting lesson plans and mid term plans
• Assisting with the change of a students behaviour in a proactive manner rather than reactive to avoid the child hitting crisis point
• Updating and tracking behavioural logs
• Updating the school system with any relevant or important information
• General administrative duties
• Trained in first aid and seizure medication
• De-escalation techniques
• 1:1 draw and talk sessions
• Attending autism and behavioural training sessions to continue my professional development

• I began work as a level 1 teaching assistant in the main school of Tor View and then progressed to a level 2B 1:1 teaching assistant within the Intensive Support Centre where I worked alongside a key child
• My other roles included: Assisting in the development of individual development plans for pupils (such as Individual Educational Plans)
• Selecting, preparing and clearing away classroom materials and learning areas ensuring they are available for use, including developing and presenting displays.
• Supporting children’s learning through play.
• Support pupils in developing and implementing their own personal and social development.
• Assist pupils with eating, dressing and hygiene, as required, whilst encouraging independence.
• Developing children’s Makaton and PECS communication skills.
• Implementing teach teach holds in intermediate and advanced (when deemed necessary to protect both staff and children.)
• Regulation sessions including linear vestibular and proprioceptive input
• Fine and gross motor skills sessions

• Serving food
• Laying tables
• Folding napkins
• Setting up wedding rooms including cutlery and decorations
• Supporting on reception
• Helping make rotas
• Helping with house keeping duties
• Answering the main hotel phone and dealing with queries and concerns
• Checking guests in and out of the hotel
• Inputting guest information onto the system
• Inputting wedding information onto the system
• Overseeing the restaurant
• Ordering stock
• Opening and closing up
• Taking transactions and payments
• Cashing up
• Running functions (weddings, birthdays, christenings)
• Handling customer complaints and queries
• Ensuring the hotel was running smoothly
• Managing staff and teams
• Delegating jobs to staff
• Dealing with maintenance issues
• Ensuring compliance with health and safety laws
• Supporting new staff to ensure an easy transition into the team

• Opening up and closing the shop (this could vary dependant on which shop the area manager needed me to assist at, as we had shops in Colne, Burnley, Accrington, Great Harwood and Bury.)
• Stock takes
• Handling cash and card payments
• Prepping the food
• Making the food
• Serving the food
• Delegating jobs for each shift
• Organising and creating the rota
• Ensuring labour targets were met for each shift
• Ensuring targets were met weekly
• Banking
• Customer service & call backs
• Taking phone calls and phone orders
• Placing stock orders
• Contacting our sister stores in order to buy and sell stock between stores
• Being on standby to come into shift incase of an emergency
• Staff meetings
• Interviews and dismissal meetings
• Meetings with other store managers and our area manager to discuss targets