Harsh vardhan singh

• Collaborated with engineering and delivery teams and improved CSAT by 10% for 60K+ users
• Played a key role in product roadmap planning, driving feature prioritization and sprint execution
within an Agile development environment, ensuring timely delivery of product updates.
• Led the development and successful launch of a new Learning Management System (LMS) and
talent marketplace, driving 250, 000+ aspirant assessments and expanding employment opportunities
• Orchestrated the integration of an advanced reports engine, equipping users with actionable insights
and analytics to optimize their learning journey and measure success effectively
• Independently conducted product demonstrations & solution pitch for CXO-level stakeholder
• Led 80+ sales pitches, proposal development and pricing discussions leading to $11M in revenue
• Collaborated with cross functional teams like UX, Engineering, Sales to enable product
demonstrations, presentations, and proof of concept to increase product adoption
• Forged strategic partnerships with Industry leaders (Pearson, UpGrad) for sell with propositions
• Collaborated with Ministry of Skill Development and State skill development councils for developing
a skilling and assessment platform. Acted as business analyst bridging business and engineering teams
• Conducted feature testing to uncover and resolve issues, ensuring product readiness and stability
• Conducted in-depth market research and competitor analysis, identifying industry trends and
opportunities to position the product for differentiation in a competitive landscape

• Boosted e-commerce sales to MSMEs (West region): 12% QoQ revenue increase; 15% monthly
volume increase (from 11, 000 tons) in automotive segment
• Led development/implementation of MSME-focused e-commerce platform: provided order visibility,
direct mill interaction, and lower prices.
• Optimized production efficiency via cost/profit analysis and finishing machine capacity optimization.
• Reduced customer attrition by 15%; reengaging 4 churned customers (total volume 3, 000 tones/month),
building relationships to enhance sales volume from 500 to 3, 000 tones in 6 months.
• Collaborated on new steel grades for PEB segment: gathered requirements, facilitated testing, secured
business with 2 major accounts.
• Managed key accounts with an ARR of $40M and increased revenue by 12% through up-selling