Ticketing and sales and operation support .
Air Cote Divoire Nigeria
Total years of experience :12 years, 5 Months
• Check requested flight number on keyboard of on-line computer reservation system and scan screen to determine space availability.
• Training of agencies ticketing staff on Air Cote d’ivoire policies and products.
• Make and confirm reservations for passengers on scheduled airline flights: arranges reservations and routing for passengers at request of ticket agent or customer, using timetables, airline manuals, reference guides, and tariff book.
• Manage trade partners’ incentive tickets.
• Maintain advance or current inventory of available passenger space on flights.
• Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Prepare daily, weekly and monthly sales report.
• Back end support to travel agencies on ticketing issues.
• Verifying passengers ticketing while boarding.
• Prepare and update comprehensive competitive fare with other airlines.
• Educating customers on our services and necessary expectations.
• Manage all refunds procedures.
• Issuing EMDA for Excess baggage
• Preparing passenger Name list.
• Verifying No Record Passengers before boarding them
• Closing All used Tickets
• Preparing All document and information for briefing.
• Generating Passengers Transfer List(PTL).
• Sold products and placed customers’ orders on computer request.
• Identified, researched and resolve customers’ issues using the CRM.
• Upsold and cross-sold MTN’s products and services.
• Identified rare customers’ issues and followed through till they were closed.
• Completed call logs and made daily reports with excel sheets.
• Created employees’ database and regularly updated it.
• Managed data and Information System.
• Drew employment retention plan.
• Created materials for training and staff development.
• Managed requisition and facilities