Harvey Cian Papa, field support engineer

Harvey Cian Papa

field support engineer

Ghassan Aboud Group

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Programming
الخبرات
15 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 9 أشهر

field support engineer في Ghassan Aboud Group
  • الإمارات العربية المتحدة - دبي
  • مايو 2022 إلى فبراير 2024
Network & Security Administrator في Leonio Group
  • الفلبين - Manila
  • يناير 2021 إلى سبتمبر 2022

-Install, and configure roaming clients, DNS, web policies and effectively monitor updates, apply updates if needed, internet activities, potential threats, and suspicious activities using Cisco Umbrella while operating on-site or remotely.

-Ensure all servers, access points, switches, and other network devices are consistently operational and updated, updating firmware for access points, switches, Unifi controller, and firewall appliance to ensure optimal performance.

-Troubleshoot and diagnose technical issues for VPN connection and create VPN access for new users, constantly monitoring and managing available IP addresses in the network while ensuring regular updates to the IP mapping database.

-Ensures that all devices connected to the network are company-issued and have access to the network and internet.

-Effectively configure or update firewall appliance configuration to monitor network threats, network traffic, and internet activity using Sophos XG Firewall, configuring ISP load balancing/failover in the firewall appliance as required.

-Conduct regular monitoring of malicious activities, malware detection, and analysis using Cisco Secure Endpoint Protection, installing, creating policy, updating connector versions and virus signatures of Cisco Secure Endpoint Protection.

-Create new user accounts in Office 365 and assign licenses, managing password reset requests as required.

-Register new devices in the DHCP server using IP reservation (MAC Binding) and ensuring effective configuration or update of the guest Wi-Fi for guest access.

-Ensure regular daily backup of Unifi Controller, Firewall configuration, and DHCP Server, transferring backups to the backup server and providing weekly and monthly reports on network threats, network traffic, internet activity, appliance performance, ISP uptime, and downtime reports.

-Provide comprehensive L1 and L2 technical support to all employees and remote sites through phone, remote or in-person communication, installing and configuring computer hardware, software, systems, networks, printers, and scanners.

-Troubleshoot or diagnose hardware, software, and network problems, upgrading, repairing, and replacing them as necessary while ensuring timely responses to service issues and requests.

-Determine the most effective manner to resolve user's technical issues, engaging in research and in-depth troubleshooting to resolve technical issues, while providing knowledgeable responses to employee's inquiries regarding computer systems.

-Effectively respond to all IT support requests from employees, regularly monitoring and maintaining computer hardware, systems, and networks.

-Set up new accounts, access to printers, and shared folders for new users, regularly installing and configuring new technology to be used by the company, such as hardware, operating systems, networks, programs or applications.

Network Administrator في Leonio Group
  • الفلبين - Manila
  • سبتمبر 2015 إلى فبراير 2020

- Ensure all servers, access points, switches, and other network devices are consistently operational and updated, updating firmware for access points, switches, Unifi controller, and firewall appliance to ensure optimal performance.

-Troubleshoot and diagnose technical issues for VPN connection and create VPN access for new users, constantly monitoring and managing available IP addresses in the network while ensuring regular updates to the IP mapping database.

-Ensure that all devices connected to the network are company-issued and have access to the network and internet.

-Effectively configure or update firewall appliance configuration to monitor network threats, network traffic, and internet activity using Sophos XG Firewall, configuring ISP load balancing/failover in the firewall appliance as required.

-Conduct regular monitoring of malicious activities, malware detection, and analysis using Cisco Secure Endpoint Protection, installing, creating policy, updating connector versions and virus signatures of Cisco Secure Endpoint Protection.

-Create new user accounts in Office 365 and assign licenses, managing password reset requests as required.

-Register new devices in the DHCP server using IP reservation (MAC Binding) and ensuring effective configuration or update of the guest Wi-Fi for guest access.

-Ensure regular daily backup of Unifi Controller, Firewall configuration, DHCP Server, transferring backups to the backup server and providing weekly and monthly reports on network threats, network traffic, internet activity, appliance performance, ISP uptime and downtime reports.

-Act as the initial point of contact for all computer and system related concerns from employees.

-Provide comprehensive L1 and L2 technical support to all employees and remote sites through phone, or in-person communication, installing and configuring computer hardware, software, systems, networks, printers, and scanners.

-Troubleshoot or diagnose hardware, software, and network problems, upgrading, repairing, and replacing them as necessary while ensuring timely responses to service issues and requests.

-Determine the most effective manner to resolve user's technical issues, engaging in research and in-depth troubleshooting to resolve technical issues, while providing knowledgeable responses to employee's inquiries regarding computer systems.

-Effectively respond to all IT support requests from employees, regularly monitoring and maintaining computer hardware, systems, and networks.

-Set up new accounts, access to printers, and shared folders for new users, regularly installing and configuring new technology to be used by the company, such as hardware, operating systems, networks, programs or applications.

Technical Support Engineer/ Network Administrator في RICH Internet Cafe
  • الفلبين - Manila
  • أغسطس 2007 إلى ديسمبر 2015

- Take responsible in PC Repair, Assembly and Maintenance and Installation of LAN connection
Resolves problems occurred in the network connection.
- Monitor the appearance of the premises; ensure it is kept clean, tidy, well-organized, fully stocked and fully staffed.
- Review and update internet usage guidelines.
- Manage and plans ideas or promos to attract more users.
- Ensures that customers are welcomed, helped and provided with their needs and wants in terms of computer usage.
- Accounts and balances the income for the day
- Submit the financial records and cash to the manager at the end of the night

Business Process Associate في American Data Exchange (ADEC)
  • الفلبين - Las Pinas
  • فبراير 2010 إلى ديسمبر 2014

- Searching for the Real Property of the customer to provide the required documents to verify if the property exists or own by the borrower.
- Ensuring if the borrower of the order that was given to us was the real owner of the property given
- Search for an involuntary and voluntary lien
- Responsible in data encoding, clients financial background checking, data research, data mining, daily reporting and ensuring data are checked before submission.
- Ensuring the confidentiality of the documents that we are handling.

Data Enty Analyst في Open Access Marketing
  • الفلبين - Makati City
  • سبتمبر 2008 إلى يناير 2009

- Answering email of the customer, regarding on their request or any problems about the product
- We provide strategic and tactical support to the organization by analyzing and interpreting the data to provide creative solution
- Sharing the knowledge of analysis techniques and data with other staff

الخلفية التعليمية

بكالوريوس, Programming
  • في Informatics College Northgate
  • مايو 2007

Specialties & Skills

IT Security
PC Networking
IP Networking
Network Troubleshooting
Troubleshooting Hardware
Hardware and Software Installation
Network Troubleshooting
Cisco Endpoint Protection
Hardware and Software Troubleshooting
Cisco Umbrella
Sophos XG Firewall
Problem Solving
Windows
Teamwork
remote support
computer hardware troubleshooting
network engineering
outlook
operating systems
windows server
system administration
PC Networking
PC Troubleshooting
IT Security
ReactJs

اللغات

الانجليزية
متوسط
الفيلبينية
متمرّس

الهوايات

  • Billiards
    Became a billiard champion on the tournament near our place
  • Basketball
    Nominated as MVP on intramurals Varsity in College