head of operations
كيان الشرق
مجموع سنوات الخبرة :22 years, 6 أشهر
Sales &Marketing
مبيعات الكيماويات الداخليه والتصدير
1.Generating sales for a portfolio of accounts and reaching the company's sales target
2.Leading the Key Account Team members from different functions such as;
a) Marketing (innovations, new products, concepts, new designs)
b) Finance (payments)
c) Technical (issues, technical support, training)
d) Supply Chain (new designs, transport, lead times, quality, stock management) to ensure professional services to Key customers
3. Identifying new sales opportunities with existing accounts
4.Identifying and capturing potential new customers to develop new business opportunities
5. In cooperation with Marketing, long and short term strategy development and implementation as per market, territory, product group, producer, consumer conditions.
6.Close follow up Accounts receivables situation of the account to avoid overdue.
7. Forecasting monthly deliveries based on customer’s production plans, and communication with SC for better allocation of the resources.
8. Managing and solving conflicts with customers.
9.Leading the Customer Satisfaction Initiative and ensuring TDL completion.
10. SupportingCountry Manager with daily activities.
Job Mission:
Operational and commercial responsibilities of the branch.
Core Responsibilities:
• Manage the entire operation and staff in the branch
• Day to day management of branches.
• Driving business results through maximizing daily sales plans.
• Coaching and developing customer service standards.
Core Tasks: .
• Ensure that the targets for turnover & profitability are realized.
•Ensure that the set hygiene and merchandising standards of the shops are adhered too.
• Support the Store Supervisors in reviewing their staff performance on an annual basis.
• Motivate the staff to push Customer Service to the highest possible levels.
• Develop and track a training register for all staff.
- Administers the company's rules and regulations concerning the branch operations.
- Increases branch sales through constant shelves replenishments and better merchandizing of the products.
- Controls the branch operations and supervise the workforce for max productivity.
- Maintains the stock variances within acceptable levels.
- Meets with the suppliers reps and take necessary actions with regards to slow moving items.
-Coordinates the work with the HR, Marketing, & Purchasing divisions in the company's corporate offices.
- Prepares necessary reports and answers emails.
- Ensures items availability and better customer service by all staff.
- Intervenes in situations where customers are not satisfied and take necessary actions to please the customers.
1999/1 - 2001/1 Unipal General Trading (Procter & Gamble) FMCG
Ramallah - Palestine
o(Marketing Department). Assistant Brand Manager
o(Sales Department).
-Supermarket & Pharmacy Salesman
-Van Supervisor (Supermarket & Pharmacy)