Infrastructure and Information Security/Risk Manager
aveeva
Total years of experience :20 years, 3 Months
Promoted to manager position to recruit, train and supervise 15+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:
Won “Service Excellence Award” for instrumental role in driving record-high sales increases, propelling store to improve ranking by 2008.
Reduced staff turnover by75% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
Elevated store’s guest-satisfaction index to 96% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Served on special taskforce charged with turning around under-performing stores.
Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service convenience store. Directed 9 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Selected Contributions:
Transformed operation that was posting annual losses to achieve $159K+ in profits within one year. Met or exceeded all sales targets despite increased competition presented by the opening of new local convenience stores.
Introduced training programs that enhanced employee performance and helped build a motivated workforce.
