Manager, Quality Assurance
Pace – Architecture, Engineering + Planning
Total years of experience :10 years, 2 Months
• Headed of Quality and Document Control Departments
• Led the internal audit programme for all Pace Departments and supervision projects to ensure compliance against the requirements of international standards of (ISO 9001, 14001, 45001)
• Managed to maintain the Integrated Management System from analysis to implementation
• Guided the office departments and site project towards QA and DC related issues
• Coordinated for the external audit programme for Quality Management System and support in HSE external audits to maintain certification
• Reviewed investigation reports for approval and execute investigation as appropriate
• Created business processes in terms of activities break down, risk management and responsibilities matrixes and resources required
• Reported the progress of both departments of QA and DC to the top management at planned intervals
• Produced the Monthly DC Report, organise and chair the Monthly FileNet Meeting (incl. MoM), address issues of the online repository with system provider
•Planned and executed process trainings to construction supervision teams to raise awareness upon best practices, KPIs, auditing and NCR processes
•Assisted with the development, management, analysis and continual improvement of the organization’s IMS across offices and active projects, in line with established industry standards and requirements
•Assisted with promoting and strengthening the quality culture across the regional business and active projects
•Ensured projects are delivering towards the quality expectations in accordance with established industry standards
•Functioned as the lead for QA in the absence of the QA Manager
•Reported quality performance (KPIs) and follow up of determined improvement actions
•Provided direct support to project Managers during project start up (customizing the IMS for the project) and during project demobilization (final quality checks and archiving)
•Provide support to process owners through certification audits to ensure a successful audit and obtaining ISO certificate
•Implemented quality, health, safety, environmental & social responsibility (ISO) requirements against the organization’s policies & procedures
•Established & enhanced 7 standard operating procedures for the company’s main divisions
•Instructed 60+ internal auditors on the requirements of the international standards as well as auditing techniques & methodologies
•Generated & conducted the new employee orientation session for 300+ employees annually
•Performed key enterprise data analysis & reports to top management for continuous improvement of business processes
•Trained over 100 members of senior management on the principles & requirements of ISO 26000:2010 Social Responsibility guidelines
•Collaborated with managers to set qualification criteria for future employees
•Design & enhance the organization structure to ensure a clear hierarchy of the company’s departments & staff
•Represented the organization in several career fairs in the middle east
•Established & maintained job descriptions for existing as well as newly hired employees
•Initiated HSE awareness session for 70+ members of HSE squad in relation to occupational health & safety risks and hazards
•Executed over 15 internal audits against several departments
•Created integrated management system manual for outlining the company’s standard operating procedures
•Participated as a main member of the external certification and surveillance audits
•Screened the potential candidate’s resumes, as well as shortlisting for interviewing purposes
•Maintained a database of potential candidates for future job openings
•Communicated initial phone screens to create shortlists of qualified candidates
•Assisted existing & potential clients in the implementation of the requirements of ISO 9001:2008 Quality Management System
•Acted as the single point of contact between external certification bodies and active clients
•Contributed in the client’s internal audits, management review meetings, corrective & preventive actions
•Represented & contributed in the clients external certification & surveillance audits
•Introduced HR systems & solutions to existing & potential clients to facilitate an efficient recruitment process
•Design & enhance the job descriptions for existing clients to outline the responsibilities and authorities of existing & recruited candidates
B.A Economics included subjects that illustrated making sense of business strategy, Human Resources, Marketing as well as micro and macroeconomics