Hassan Hemida

Dispatch and Delivery Department Manager.
- Set an annual operational plan matching the company vision and goals.
- Share in the strategic planning and projects of improvement.
- Develop and Maintain an Efficient Workflow.
- Keep Records of Employee Productivity.
- Conduct regular and random check visits to evaluate the delivery service level.
- Evaluate the team performance periodically and restructure the department.
- Maintain Relationships with Suppliers and Vendors.
- Prepare and Deliver Regular Reports to Senior Management.
- Set budgeted plans of the company’s vehicles system and maintain records of purchasing and maintenance contracts.
- Hire high calibers who match the company requirements.
- Train orients the team and improves their knowledge about their roles.
- Develop an updated system that would improve the dispatch& delivery process.
- Analyze the operational and system problems and take action for urgent matters.
- Conduct regular meetings with the team.
- Review and reform the department structure and tasks (people, System, and equipment) to achieve the maximum benefits for the company.
- Improve the department’s service quality to meet the customers’ expectations.
- Ensure the highest level of coordination with all departments for the best process flow.
- Achieve our targets by driving the team’s mindset towards the company’s values, strategy, and policies.
- Regular monitoring and coaching of the team to deliver the best customer service experience.
- Managing conflicts and negative behaviors in a constructive way.
- Ensure maximum support to Dispatch and Delivery Department teams and Coordinates with the other departments
- According to the company police.
- Find fast, correct, effective solutions especially when it’s related to customer service, shortage of drivers, technical issues, and force majeure.
- Conduct random calls to evaluate the team's adherence to the company rules and to measure customer satisfaction.
- Perform extra tasks in coordination with the other departments as per the work needs.

Delivery Express company

- Follow up& track the order pass with the drivers.
- Identify and troubleshoot any issues in the dispatching process or delivery system.
- Handle the exceptional and unplanned changes that could happen during the order delivery journey.
- Monitors performance progress of fleet drivers and daily analysis of their performance.
- Conduct regular meetings with drivers.
- Work with the team to manage the inventory of uniforms and equipment.
- Set improvement action plans for drivers who need to improve.
- Conduct regular and random check visits to evaluate the delivery service quality.
- Onsite monitoring of the driver’s performance, attendance, and attitude and report any staff noncompliance to the dept. head & HR. Dept.
- Handle and follow up the driver’s duties and vacations based on the staff location map& staff availability.
- Ensure the driver's adherence to the company dress code.
- Identify the drivers’ capacity and discuss the vacancies and new hiring needs with the dept. head.
- Monitor the drivers’ performance through receiving customer feedback.
- Responsible for making drivers' shifts and monitoring attendance.
- Give training to drivers to achieve standard performance through weekly audits.
- Managing conflicts and negative behaviors in a constructive way

Delivery express company


- Receive and dispatch orders for products or deliveries.
- Create trucking delivery routes and maintain contact with drivers throughout the day.
- Collaborate with the department head to modify the area zoning and the daily routes to meet the customer needs.
- Adjust to last-minute changes and work with drivers to schedule emergency pick-up or delivery for clients when necessary.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
- Monitor any sudden route changes or road construction issues and coordinate with drivers to establish new routes for timely deliveries.
- Follow up & track the order pass with the drivers.
- Onsite monitoring of the driver's performance, attendance and attitude and report any staff noncompliance to the dept. head& HR. Dept.
- Conduct regular and random check visits to evaluate the delivery service level.
- Handle and follow up the driver’s duties and vacations based on the staff location map & staff availability.
- Ensure the driver's adherence to the company dress code

Restaurant Manager with over 5 years of management experience, I enjoy the challenge and consistently achieve high standards and exceed company targets through effectively working as a team player. Experience in all areas including customer service, stock control, goods in, goods out, profit and loses, reading and understanding any financial reports, recruitment, training, staffing issues, health and safety

- Responsibilities include helping a restaurant manager with training, food safety, and inventory management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team.

- Supervising the activities of staff members, helping the restaurant manager to train the crew .

Teaching computer courses like ICDL, Photoshop.

Worked as a lawyer, especially in Criminal Law cases

Worked as a lawyer, especially in civil law cases.

I worked as a supervisor in the storage of the company during college summer vacation.
Receiving construction materials such as metal and wooden bars etc.
Make sure that the quantity matches the papers and the material in good condition.
Dispatching the cars with necessary items to the construction sites.