Customer Service -( Supply chain ) - Warehouse & Distribution Supervisor for eastern region
Diversey
Total years of experience :6 years, 10 Months
• On time response to the customers through telephone and E-mail
• Prioritizing the requirements by maintaining the urgency
• Satisfactory action towards the customers for their requirements
• Soonest feedback messages to the clients up on the necessary action done, if required
• Honorable approach with the team to accomplish the team work
• Generating Sales Invoices and arranging the delivery schedule
• Follow up for the on time delivery confirmation to the clients
• Generating Sales Return invoice as per the report from the concerned department
• Reporting “STOP LIST” customer list to Account Department to verify the customer status
• Reporting NO STOCK items to Value Chain Dept. to keep out the customer from unsatisfactory
• Arranging the internal stocks in my particular region to avoid the shortages for the customers
• Reporting the daily actions to the manager
• Preparing the daily Check List and daily wise OTIF report to the Sales Team
• Reporting the weekly outstanding delivery to the Sales Team
• Coordinating with Supply chain Department for the future planning for the forthcoming delivery
• Evaluation of the action plan to meet with the personal performance target
* K.S.A.: Cardex For ( CITY W. Showroom) ( Almutlak Holding CO.) from January 2011 till 2012.
* K.S.A: Worked As An Accountant For ( MONASIB ( Est. For Trading From July 2008 to July 2010.
* EGYPT: Worked as Receptionist In ( ZOUARA (Hotel (5 stars) (Sharm elshekh) from January 2007 to December 2007.
* EGYPT: Worked as an Accountant for the Company (FAYED) For Engineering & Construction from November 2005 to March 2006.
• Successfully Ended Advanced English courses (12) Levels from American University in Cairo (A.U.C)
Mansoura University, Faculty of Commerce Degree: Bachelors Year: 2006
• Mansoura Language School ( 12 Years) • (ICDL®) International Computer