حسن محمود

o Collaborate with vendors and stakeholders to define, document, and review
Business Requirements Documents (BRDs) related to web and mobile
application.
o Lead product testing initiatives, monitor progress, and provide regular updates on
development milestones.
o Champion ERP solutions for key clients, ensuring seamless testing, deployment,
and integration of ERP systems.
o Oversee the Benefit certification process to ensure full compliance with regulatory
and industry standards.
o Manage and support outsourced QA teams by reviewing test cases and ensuring
alignment with the overall test strategy.
o Track and report production incidents and coordinate the release management
process.

Monitor card usage and report suspicious transactions.
Efficiently handle customers' complains.
Resolve users problem in online banking

Main Responsibilities:
-Ensure the smooth running of straight insurance applications, highlight any mismatches and amend them.
-Report the policies deductions and their due dates to the banks.
-Maintain an organized filing system that keeps original policies safe and in place.
-Conduct due diligence across new issued policies.

Bahrain Development Bank
Remedial (trainee):
Main responsibilities:
•Follow up with the client regarding repayment of classified debts and negotiate with them on their repayment plans for the liquidation of the debts.

Customer service
•Trained to effectively deal with customers’ requests and inquiries.
Reasons for leaving: proceeding with my study in UK.