TRAINER
PROTEGE GLOBAL
Total des années d'expérience :15 years, 7 Mois
Training New employees on Product Knowledge
Keeping Check on Quality Assurance as per client’s Requirments
Evaluation of escalated calls & Counselling sessions
Make outbound calls and answer phone for inbound campaigns;
Provide customer with Auto Insurance information /Quotes;
Up sell productand services;
Identify, search and resolve customer issues;
Recommend process improvements
Selling CreditCards & Personal Loans to Qualifying Clients
Identify new ways to increase the opportunities ofsales and service
Draft general reports on performance and targets as well as ensure thattargets are over achieved
Provide trainings regarding our differentFinancing programs
Answer customer inquires notimmediatelysolved
Provide on-the-job training for new employees
Online demonstrations to doctors & physicians
online via go2meeting / Mikogo
JAN 2012 -March 2013
Email correspondence with the clients in order to
maintain a good relation;
Follow up with existing and Prospective customers.
Deal with medical practices in all 51 states in USA
Identify new clients with respect to products, market
opportunities and demand;
Participate in the continuous analysis of the target
market;
Prepare daily, weekly and monthly feedback and
reviews on business prospects, opportunities and
prospects
OFFicefilings, develop and coordinate letters,
brochures, displays-for particular assignments.
Provide on-the-job training for new employees
A TEXAS based Medical Billing Company
Intermediate –ICS- “