business development officer
dubai bank
Total years of experience :19 years, 3 Months
1 Sales Targets : Achieve Targets by Selling DUBAI BANK Credit Cards & Loans to the Residents / Customers based in UAE
Selling Product to Acquire New Customers in order to increase the Customer database with the Right mix of Profile
over achieved targets on month on Month basis to the tune of 120 % -160%,
Develop new markets and customers within the assigned territory By LISTING COMPANIES to enhance sales volumes/ revenues.
2. Cross selling: Cross sell non -assigned products & services to contribute the revenues and market presence. * Cross Sell other Products to the Customers in order to increase the market share of the DUBAI BANK. Credit Cards, Personal Finance, SME and Liabilities teams.
3- Possess Excellent track record in selling bank products, Self-driven and competitive spirit, Team player attitude Good communication skills &Pleasant personality
4 Customer Service : ensure customer satisfaction and retention
*To provide Quality Service to the CM, to maintain Strong Customer Satisfaction, as Customer Satisfaction is the Top Priority of DUBAI BANK .
5 Market Intelligence: Provide market intelligence to Management on a regular basis for use in formulating strategies and plans
6. Compliances & Processes: Vigilant while sourcing any Credit Card or any Cross Sell Product and putting bank benefits always ahead of anything and use utmost care and alertness all time,
7 Award & incentives : achieved targets, dec 2013-100%, jan 2014-140%, feb 2014-160%, march-120%, april2014-130%,
YES BANK LTD, Branch: Moradabad, UP WEST, INDIA,
Duration--- SEPTEMBER 2012- TO AUGUST 2013,
ROLE: CLIENT RELATIONSHIP OFFICER.
Responsibilities Include: - Generating Leads/New Client Acquisition for CASA, FD & Loans To Salary Staff From The Identified Target Segment,
- To Cross Sell All Products Alongside The Core Product,
-To Sell Personal Loans To The Salary Account Holders
-To Meet & Endeavor To Exceed The Defined Targets Of New Customer Acquisition Month On Month.
-To Analyze Financial Needs Of The Customers And Offer Appropriate Product With Utmost Transparency
-To Ensure Full Participation And Implementation Of All Product Specific Contests Run By YBL Or Its Strategic Partners
-To Abide Strictly With The Selling Norms Defined By The Organization.
-To Ensure Adherence To Guidelines By Internal & External Regulators.
-To Provide Accurate Information For All Products & Services Of The Bank To The Customer
-To Maintain & Provide MIS As Desired By The Organization For All Clients,
ACHIEVEMENT--
1-- I Was Instrumental In Getting The Railways Disbursement Account For Salaries,
2-Sourced RAILWAY STAFF SALARY ACCOUNT For Yes Bank,
Sistema Shyam Teleservices LTD- June 2011-September 2012 --As Zonal Lead - Smartphone -Business,
Key Result Areas, --LEAD A TEAM OF 12 EXECUTIVES
LOCATION-UP-WEST
MTS STORE- Sales Achievement
• Conduct sales analysis, follow up on market trends and monitor the competition's activity
• Propose ways to improve the business: in MTS store merchandizing, opening hours, product mix
• Be present in the shop floor to generate sales and handling VIP customers.
MTS STORE --Stock Management
• Enter all received goods and ensure stock control and proper record of all stock movements
• Prepare for the inventory.
MTS STORE --Customer Service
• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in customer service delivered and handle all complaints
• Ensure building, maintaining and using the customer database
• Prepare for the inventory.
MTS STORE --General Operations
• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security
• Monitor customer movement into the shop and detect any theft or violation
Merchandising-MTS STORES
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
PEOPLE Management-MTS STORES
• Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
• Manage, engage and delegate the responsibilities of the team reporting to him/her
• Conduct the appraisal and assessment of own
team members
• Responsible for coaching and training own team members.
Communication with different departments
• Reconcile daily reports with Accounting Department
Notable Contributions
❖ High speed USB -INTERNET Data cards-M Blaze And Smartphone Launched by me in MTS STORES.
❖ I had increased the sale of smartphones of 20 % MOM from my SRTORES verticals.
❖ Awarded for best display & merchandise in my MTS STORE APRIL 2013, MAY 2012, JUNE 2012
May 2007 - June 2011 In Reliance Communications Ltd, Kanpur Branch in the Capacity of Area Sales Manager. WEBSTORTE,
Key Result Areas - leading A Team of 16 EXECUTIVES
LOCATION-UP-EAST,
Adhered to compliance in the market with the legal norms of the industry
• Functioned closely with other functions to ensure optimal growth OFRELIANCE WEBSTORES,
• RESPONSIBLE FOR Complete Life Cycle Management Of all the Customers Since Acquisition
• Responsible for OVERALL MNAGEMENT OF THE WEBSTORES,
• EMPHASIS ON Brand Awareness & Visibility,
• Providing direction, motivation and training to the WEBSTORE TEAM,
• Generating A Monthly Revenue Of 1.5 Crore
• Attending and chairing meetings
• Updating colleagues on business performance, new initiatives and other pertinent issues
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Dealing with sales, as and when required
Recruiting, Monitoring & Training Executives And Managers To Deliver Quality Business And Services.
Feb' 2005-MAY 2007 with Airtel ( Bharti Televentures Ltd.) a AIRTEL CONNECT
Key Result Areas
LOCATION-RAJASTHAN-
Responsibilities Include---
Serving as TEAM Lead and Handling AIRTEL CONNECT Mts Smartphone
Supervisors / Manager are to ensure stores are merchandised to the company's standards, staff are fully versed on the targets for the day/week/month/year and to ensure excellent customer care standards are met
Carrying out effective selling of MOBILE, Data Cards, Smartphones ACCESSORIES,
Conducting training on latest plans and ensuring the availability of POP material in the market.
Keeping an eye on competitor plans and updating MANAGEMENT.
Managing and motivating a team to increase sales and ensure efficiency
Managing stock levels and making key decisions about stock control
Analysing sales figures and forecasting future sales volumes to maximise profits
Analysing and interpreting trends to facilitate planning
Using information technology to record sales figures, for data analysis and forward planning
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development
Ensuring standards for quality, customer service and health and safety are met
Resolving health, safety and security issues
Responding to customer complaints and comments
Promoting the organisation locally
Organising special promotions, displays and events
-,
Notable Contributions
- Best Performer Award In Operation VIJAY (1 Million Customers In Airtel Rajasthan) in yr 2005-06
- Rewarded with 4 Awards for overachieving targets in the month of Feb '06, 4, June05, Oct '05 and Dec '05 in Prepaid Sales.
SCHOLASTICS - MBA 2 Years Full Time Course -International Business - July 2001, University-India.-grde 74%
- Bachelors Of Management Sciences Degree-July 1999, University, India 67%
- Indian School Certificate Examination (ISCE) With Physics, Chemistry, and Mathematics- March 1996. 1st divison
- Indian Certificate of Secondary Education (ICSE) -March 1994. 1st divison • Computer & IT: Microsoft Office(TM) (Word(TM), Excel(TM) PowerPoint(TM)) Windows(TM) (7(TM), Vista(TM), XP(TM)) Adobe(TM), Internet