IT Officer
AlMCO Group
مجموع سنوات الخبرة :11 years, 8 أشهر
IT Officer AlMCO Group May 2012 - Now
• CCTV: Install, Upgrade & Troubleshoot security camera system
• Access Control: Install, Upgrade & Troubleshoot access control system
• Internet VSAT Service: manage everything's related by VSAT Service included invoices
• Diagnostics and troubleshooting: used and increased my technical skills in problems solving.
• Repairing, hardware installations and software installations: demonstrated great technical skills.
• Onsite call out: built up an independent confidence in dealing with clients closely using my own discretion in various decisions making.
• Sales: used my excellent sale skills that increased the revenue, brought up new products and services that improve our work flow & make it facilitate.
• Stock management, orders purchasing, customer's complaints and over the phone problem solving
FEM (Field Engineer Manager) . VIZOCOM ISP 2010 - 2012
• Communications: arranges access permission for my teams with our clients.
• Coordinating: assigned appropriate team with necessary tools for each task & prepare task order for warehouse manager
• Online support: doing advanced trouble shoot with the client VIA phone or Chat
• Training: train MOD teams as a part of our contract with Iraq MOD & train my teams for new setups.
• Diagnostics and troubleshooting: used and increased my technical skills in problems solving.
• Stock management, orders purchasing, customer's complaints and over the phone problem solving.
Sales: used my excellent sale skills that increased the revenue, brought up new products and services that increased the sales
Iraq Team Leader. Redingtongulf - Service January 2012 - May 2012
• CRM: Coordination & Relation Management, Daily Report
• Online support: Check (Warranty, Pre-Warranty Extend, Pricing) to our clients VIA phone or mail
• Diagnostics and troubleshooting: used and increased my technical skills in problems solving for Network devices.
• Stock management, Orders & Purchasing, Goods departures
• Sales: used my excellent sale skills that increased the revenue & Check local Market Requirements also report my managements
ITL (Installation Team Leader) . Nashita ISP 2008 - 2010
• Communications: arranges access permission for my teams with our clients.
• Coordinating: assigned appropriate team with necessary tools for each task & prepare task order for warehouse manager
• Training: train MOD teams as a part of our contract with Iraq MOD & train my teams for new setups.
• Diagnostics and troubleshooting: used and increased my technical skills in problems solving.
• Stock management, orders purchasing, customer's complaints and over the phone problem solving.
BDE (Business Development Executive) D-Link 2007 - 2008
• Reporting: sending report for D-link on most demand items & RMA.
• Propaganda: try to increase D-link sales on Iraq by meeting & doing promotions
• Technical support: replay for Iraqi people on any technical requests related by D-Link.
Product Manager of (Netgear & Airlive) Al-Nabaa N.S. LLC 2007 - 2008
• Testing: checking all device before doing PO & test all devices under warranty
• Reporting: sending report on most demand items & RMA.
• Propaganda: try to increase sales on Iraq & doing promotions
• Technical support: replay for Iraqi people on any technical requests
FEM (Field Engineer Manager) . Fubi ISP 2006 - 2007
• Communications: arranges access permission for my teams with our clients.
• Coordinating: assigned appropriate team with necessary tools for each task & prepare the stuff's
• Online support: doing advanced trouble shoot with the client VIA phone or Chat
• Training: train my teams for new setups.
• Diagnostics and troubleshooting: used and increased my technical skills in problems solving.
• Stock management, orders purchasing, customer's complaints and over the phone problem solving.
• Sales: used my excellent sale skills that increased the revenue, brought up new products and services that increased the sales
I.T Manager KGCC 2003 - 2007
• Floor manager: used my initiative, discretion and managerial skills in this role.
• Internet VSAT Service: manage everything's related by VSAT Service included invoices
• Diagnostics and troubleshooting: used and increased my technical skills in problems solving.
• Repairing, hardware installations and software installations: demonstrated great technical skills.
• Onsite call out: built up an independent confidence in dealing with clients closely using my own discretion in various decision making, and complete understanding of different customers' needs.
• Sales: used my excellent sale skills that increased the revenue, brought up new products and services that increased the sales.
• Stock management, orders purchasing, customer's complaints and over the phone problem solving.
• Internet VSAT Service: manage everything’s related by VSAT Service included invoices
• Diagnostics and troubleshooting: used and increased my technical skills in problems solving.
• Repairing, hardware installations and software installations: demonstrated great technical skills.
• Onsite call out: built up an independent confidence in dealing with clients closely using my own discretion in various decisions making.
• Sales: used my excellent sale skills that increased the revenue, brought up new products and services that increased the sales.
• Stock management, orders purchasing, customer’s complaints and over the phone problem solving.
PC Engineer Al-Basrah Computer Ltd. 2001 - 2003
• Wholesale: dealt with important clients, and maintained a steady relationship with them.
• Order organising: my role sometimes is building PCs, OS Installation of 30 PCs per day.
• Computers and parts assembling: increased my technical skills.
• Diagnostics and troubleshooting: increased my experience in spotting faults quickly and efficiently.
• Small network installation (Windows based): a skill I gained from working closely with the senior technician.
• CCTV installation and setup.
Al Rafedain College Computer Information Sciences 1996 - 2000 • BSc Computer Information System. • Elected as class president for level 1, &2. Studies included: Calculus, Electronic Circuits, Data Base, Programming, System Analysis, Computer Architecture, Numerical Methods, Digital Systems, and Lab Work.
The Yaman High School 1993 - 1996