حسيب أحمد

Manage Microsoft cloud solutions, Azure, and office 365
products.
 Manage Virtualized infrastructure.
 Manage the ERP system for the entire group.
 Manage Hotspot Wi-Fi solution with HSNM.
 Manage Opera Property Management System for Hotel
Apartments.
 Manage Win suite integrated with Opera for guest call
management and billing.
 Manage safe lock system for generating keys for hotel guests.
 Managing e-freight suite system for our shipping company to
generate quotations, and send inquiries automated.
 Manage LAN, WAN, and VPN networks of the Group.
 Manage Domain Controller, Active Directory, DNS, DHCP, and
Print Management for the Group.
 Manage File and Server, DSM Network storage up to 200TB for
the Group.
 Manage backup with Acronis, and Veeam software.
 Manage Databases such as Oracle, MS SQL, and MySQL.
 Software deployment, security updates, and patches.
 Manage user access/authentication to the network.
 Administrate Windows servers in 2012, 2016, and 2019,
desktop computers, printers, routers, switches, firewalls,
and smartphones.
 Managed IP telephony Avaya system.
 Provide direct technical support to more than 5, 000+
Windows 10, 11/ Mac OS on-site and remote users.
 Implemented and managed Mimecast email security.
 Implemented and managed the Share Point portal for
internal communication and integrated email to SMS API.
 Implemented and managed Microsoft Azure VMs and run
an ERP application with an IIS server for the Group of
Companies.
 Implemented and managed EDR endpoint security solutions
for a Group of Companies.

‐ Manage Microsoft cloud solutions, office 365.
‐ Manage Domain Controller, AD, GPOs DNS, DHCP, and print management.
‐ Manage Domain Controller, AD, GPOs DNS, DHCP, and Print Management.
‐ Manage Network Storage, File Server, user rights, and quota management.
‐ Perform and secure daily, weekly, and monthly Data Backups.
‐ Manage LAN, WAN, VPN, and Wireless networks for all subsidies of the Company.
‐ Manage and administration of firewall environments in line with IT security policy.
‐ Responsible and monitor the Servers, Desktops, Laptops, Multifunction Printers,
Peripherals, PABX, Database as well as associated OS and application installation.
‐ Maximizing network performance (LAN, WAN, and WLAN) by monitoring
performance, and troubleshooting network problems and outages.
‐ Upgrading data network equipment to the latest stable firmware releases.
‐ Provide direct technical support to users including procedural documentation and
provide awareness to prevent potential risk (i.e. Trojan, ransomware).
‐ Prepare and maintain documentation for inventory.
‐ Test and evaluate new technology and demonstrate it to the head of departments.
‐ Remote support on‐site engineers and end‐users during installation.
‐ Assisting in troubleshooting, diagnosing, testing, and resolving Windows / Mac OS
problems and issues.
‐ Data recovery in case of hardware failure or accident cleanup.
‐ Maintain helpdesk ticketing system and keep track of assigned tasks.
‐ Keep a record of asset management and HW/SW licenses.
‐ Establishing the networking environment by designing system configuration,
directing system installation, defining, documenting, and enforcing system
standards.
‐ Remote troubleshooting and fault finding if issues occur upon initial installation.
‐ Securing network systems by establishing and enforcing policies, and defining and
monitoring access.


Generations School ‐ IT Incharge

Configured live webserver for students’ smart attendance and
an online portal for parent-teachers and students.
 Configured Controller base wireless setup for up to 50+ classes
for students to attend online tablet courses. As well as
wireless, setup for staff up to 500+ devices.
 Provide technical support to the classroom and the admin staff.
 Managed all existing and new projects for Servers, Desktops,
Switches, and other network resources.
 Analysis and deployed servers as per ICT requirements in a
virtualization environment.
 Developed and updated documentation, appraising ICT lab
users and administrators of vital information.
 Created proactive procedures for problem prevention and
resolution, interfaced with software developers, analyzed
issues, and designed solutions.
 Deal with vendors and gather information related to
purchasing and report to Director.
 Created and implemented ICT-related policies and procedures.
 Provided remote and onsite technical support to the branches
and users.
 Interacted with the local ISPs to set up the internet
gateways configure VPNs to interconnect with the
corporate network, install and configure the servers for the
new school campus, and deal with the local vendors.
 Performed Lab and class administration, monitoring, and
troubleshooting of (LAN, WAN, VPN, VLANs, and Wireless)
data connectivity.
 Configured and maintain GPOs.
 Configured WDS server to install OS to multiple systems at
a time.
 Configured, maintain, and monitor firewall policy on TMG
2010.
 Deployed and monitor up to 400+ IP cameras overall on
campus.
 Provide technical support on MAC OS, Windows 7/8/10.
 Administrated and maintained environment security.
Involved with administering security alerts to staff and
weekly data backups and disaster recovery.
 Manage IP phone and PABX.

‐ Monitoring the change management system in creating rules and implementing
access policies, regular monitoring and fine‐tuning of firewall, Anti‐Spam rules, and
configurations for the enhancement and maintenance of Corporate IT security
policies.
‐ Designing and managing the Enterprise‐wide IP network and checking for any
security violations and reporting any violations to the management to protect the
company’s computing and networking environment.
‐ Analyzing network and security vulnerability.
‐ Evaluating new technologies and applications to upgrade or enhance the existing
systems and provide state‐of‐the‐art infrastructure for current and future growth.
‐ Install and configure Oracle clients.
‐ Maintain database server management.
‐ Coordinated with partners detailing enhancement specifications.
‐ Supported and executed upgrade from Windows XP to Windows 7, 8/10.
‐ Perform routine backups and archival of files stored on the network to assist with
disaster recovery.
‐ Monitor network to ensure network availability to all system users and perform
necessary maintenance.
‐ Troubleshoot network, printers, and computer hardware, photocopier.
Chilli Zone ‐

‐ Update and Manage the company’s Website.
‐ Specifications, Security Architecture, Network, and Operating System Security.
‐ Periodic testing and evaluation of the Disaster Recovery system to ensure that the
critical business operations remain unaffected in case of any disasters.
‐ Analyzing network and security vulnerability.
‐ Evaluating new technologies and applications to upgrade or enhance the existing
systems and provide state‐of‐the‐art infrastructure for current and future growth.
‐ Install and configure Oracle clients.
‐ Maintain database server management.
‐ Coordinated with partners detailing enhancement specifications.
‐ Supported and executed upgrade from Windows XP to Windows 7, 8.
‐ Perform routine backups and archival of files stored on the network to assist with
disaster recovery.
‐ Monitor network to ensure network availability to all system users and perform
necessary maintenance.
‐ Provide remote and onsite technical support to the users.
‐ Troubleshoot network, printers, and computer hardware, photocopier.