System Engineer
Maaden Phosphate Company
Total years of experience :12 years, 11 Months
• Design, install, administer, and optimize Microsoft Windows 2012/2008 servers
• Configuring domain, forest domain, and child domain with Active directory services.
• Creating of Active Directory and managing users, Configuring Group Policies.
• Configuration of DNS servers. Installation, Configuration, and Troubleshooting of Domain Controller and Additional domain controllers
• Administration of Exchange Server and Configure Microsoft Outlook using RPC over HTTP
• Perform server administration; security, file and directory permissions, adding/deleting users, etc.
• Perform backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks
• Secure the Wintel Servers from all kinds of malwares using Symantec Endpoint Protection.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support using Cisco VPN Client
• Installing and configuring Cisco VPN client.
• Designing and implementation of Wireless Networks using Cisco unified Wireless networking
• Management of incident & request triage through SNOW: Analysis and assignment of Snow Tickets. Taking ownership on Wintel issue, ticket closure with proper RCA.
• Responsible for entire network/technical department works and maintaining the company’s network
• Supervising the administration of systems and servers related network to ensure availability of services to authorized users
• Ensure high availability of client server applications, configure new implementation and develop process and procedure for server environment management.
• Configure Cisco IP Phone (7911, 7945) to Cisco Call Manager (7.1.3) and give calling access as per HD Request
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Troubleshooting Oracle ERP problems related to end-user side
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Provide desktop and server support
• Take ownership of customer issues reported and see problems through to resolution
• On-call support and worked as POC for 24*7 support teams
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Monitoring and maintaining computer systems and networks
• Testing and evaluating new technology
• Setting up new users accounts and profiles and dealing with password issues
• Maintaining records of software licenses