Hostess
Maison Bagatelle
مجموع سنوات الخبرة :2 years, 7 أشهر
Duties and responsibilities;
• Greeted and seated guests quickly and courteously.
• Ensured complete understanding of the operation philosophy
• Set tables according to service standards
• Acknowledged and fulfilled special guest requests when possible.
• Took orders and punched into micros, and made sure guest orders were served on time
• Checked on customers about the satisfaction of their meals and took action to correct problems.
• Explained how various menu items are prepared, describing ingredients and cooking methods.
• Prepared server's station before and at the end of each shift and ensured availability of all required
• condiments in the station
• Ensured a high degree of team work to ensure tasks are effectively completed at the end of each shift
Maison Bagatelle, Dubai UAE
2014 to 2016
Hostess Duties and responsibilities
• Welcomed, greeted and seated guests according to stations, table availability and numbers.
• Ensured guests received friendly and personalized service
• Recommended daily specials in order to maximize sales
• Set tables according to service standards
• Maintained complete knowledge of all menu items, prices e.t.c
• Answered all telephone calls and enquires in an efficient and effective manner
• Performed all opening, running and closing duties
• Answered customers' queries regarding different menu items
• Maintained complete knowledge of operation, table/seat station
• Took cash or credit payments in exchange of services rendered
• In case of large private dining, check with the manager in order to cascade right and accurate setting to team
• Planned out the seating chart and organize the reservations
• Estimated wait times for guests and monitoring the guest waiting list