IT Project Manager | Business Analyst
EMP
Total des années d'expérience :5 years, 4 Mois
Worked as a project manager with a team that engages with overseas clients in both the Asian region and the Middle East to develop and manage SalesBox - a sales management software (also web based) for sales professionals and customers. I was dedicated to work with the software development and the sales team primarily on generating new business leads, customer acquisition and to cater change requests and inquiries of the existing customer base.
● Meet with business stakeholders for requirements gathering, estimation activities and scope documentation
● Perform and report on multiple business analysis activities including gap analysis, business modelling, market research and product demonstrations
● Ensuring Prompt after Sales Service, establishing strong buyer - seller relationships and achieving maximum customer satisfaction.
● Utilise Agile methodology to identify product gaps and generate backlogs, create mockups and author technical/functional solution documents along with solution engineers and architects
● Author user stories with acceptance criteria
● Produce, organise and maintain visual artefacts including mind-maps, slide decks, images and spreadsheets
● Liaise with product owners and business heads to sign off user stories and finalise approval for each sprint
● Work with the engineering teams to conduct backlog grooming, story refinement, change request management throughout the development lifecycle, sprint planning and other agile ceremonies.
● Conducted training campaigns to the sales team on how to do sales presentations.
● Define and validate service contracts with the 3rd party integration companies, and dependent application teams.
● Define SOPs, business processes and KPIs wherever applicable
● Conduct product demonstrations and products reviews with clients and stakeholders at the end of each sprint
Worked as a business Analyst and supported the development team by gathering, validating and documenting business requirements. Analysed data for the company and I was responsible for collecting requirements, documenting, analysing market trends, diagraming, and creating change request reports.
● Documenting high-level and detailed, functional/technical requirements as themes, epics and user stories and creating product backlog
● Leading and conducting requirement elicitation workshops with the client
● Designing user journeys, flowcharts and business flow diagrams using collaborative tools
● Create and design mockups and wireframes for the proposed screens
● Conducting and leading estimation sessions
● Review test cases, and implementation review each sprint
● Creating detailed video and text user guides for each module in the application
● Conduct agile ceremonies such as daily scrum, backlog grooming, sprint planning, sprint review and sprint retrospective
In this role, I was responsible for collecting and examining customer requirements, reviewing customer data, evaluating solutions, preparing software documents, and taking ownership of the product.
● Worked as the product owner for 5 separate projects.
● Worked with the management of the organisation on requirement gathering.
● Technical document creation (BRD, FRS, SRS)
● Technical diagramming (Use Case, ER, Flow Diagrams)
● Conducted UATs to the customers.
● Organised product launches that increase brand awareness and sales.
Masters of Business Administration degree in Information Technology is specially designed to provide a core of advanced knowledge in Information Technology supplemented by a range of options within the areas of Software Engineering, Computer Networks, e-business Technologies, Database Management and Administration, Business Information Systems, etc.
gained an understanding of software technologies and applications, software engineering, network technologies, web technologies, leadership and industrial knowledge.
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