Deputy Manager Marketing And Sales
The Institute of Bankers Pakistan
Total years of experience :10 years, 5 Months
• To manage and assignee targets to the team members and provide assistance to achieve goals
• Relationship building with the Banks to better understand the needs and provide them with most suitable and cost effective solutions.
• Ensure training topics are based on needs of the banking industry and to take feedback after training from the L&D /HR to ensure 360 degree feedbacks on trainer, topic and training.
• Play active role in assisting training operations in identification of potential trainers and suitable venues.
• Perform all allied and operational arrangements to conduct ISQ Examinations, Recruitment/ Promotional Tests including venue, furniture, superintendent, invigilators and all other related arrangements to conduct a smooth and successful examination.
• Ensure invoicing / recovery is done timely & smoothly by Finance / Training operation team.
• Ensure achievement of all financial as well as non-financial targets.
• Regularly engage with Financial Institutions and advise them on various banking and financial products and services offered by the IBP e.g. Regular / Customized training, IBP Certification, E-Learning Module, Recruitment, IBP Diary & Journals etc.
• Identification of new business (trainings / certifications/ recruitment / assessment) opportunities based on TNA / INA.
• Investigating the Public Complaints/grievance against Commercial Banks.
• Lead and conduct complex, contentious and high risk investigations where the risk of fraud exists.
• Probing cases related to Parallel Banking/Branch banking Frauds, Cybercrime (ATM & Internet Frauds) and services issues and Conduct Compliance breach.
• Investigating key issues and highlighting red flags in Bank’s internal processes.
• Strong focus on the prevention, detection and investigation of financial crime issues.
• Based on investigation, Cases set for hearing.
• Resolving disputes between Banks and their Clients through amicable manner.
• Call meetings with the Bank’s representatives, Complainants and legal professionals.
• Conduct field work as required for evidence gathering including interviewing subjects, claimants, providers of service and others to support key investigations and generate successful outcomes.
• Liaise with legal, compliance, advisors, agents, consultants, underwriting, field offices, investigative agencies and professional associations and agencies as required in the course of an investigation and on an ongoing basis assessing environment and risk.
• Deals with 116 branches regarding AOF, Inward Clearing Cheques, TDR issuance, TDR break, TDR encashment and dormant activation of accounts.
• To supervise the entries of CPU Officers regarding activation of account opening request, inward clearing cheques, TDR issuance, TDR break, TDR encashment and dormant activation of accounts.
• Ensure compliance to SBP Prudential’s and regulations
• Managing and monitoring the performance of employees.
• To Follow SBP policies, circulars, KYC / AML policies and procedures.
• Maintain the record of pan Pakistan Zakat Exemptions declaration forms.
• Maintain the record of pan Pakistan account opening forms, TDR Issuance, TDR Break, TDR encasement and dormant activation of accounts.
• To Coordinates with bank different departments to resolve issues.
1- Provide technical support to internal and external clients observing strict compliance.
2- To Follow State Bank of Pakistan policies, circulars, KYC / AML policies and procedures.
3- Ensure compliance to SBP prudentials and regulations.
4- Timely submission of mandatory reporting to State Bank of Pakistan and Head office.
5- Ensure all transaction to be completed within stipulated TAT.
6- To supervise processing of transactions covering cash deposits, cash withdrawals, foreign currency, remittances, travelers cheques and other products of the bank by maintaining a high level of accuracy and a commitment to satisfy customers banking requirements.
7- Discuss and set Specific, Measurable, Attainable, and Realistic & Time - based goals for Cash Tellers and the Utility Teller and monitor their performance in line with their set objectives.
8- Manage branch visits to ensure that Service Quality Standards (including cleanliness, tidiness, staff appearance etc.) are being maintained properly and aligned with business objectives.
9- Manage & periodically conduct customer satisfaction / expectation and mystery shoppers etc surveys; prepare reports on the findings and critical points.
I OBTAIN 1ST POSITION IN ENGLISH LANGUAGE COURSE IN VIRTUAL UNIVERSITY