Business Analysis & Insights
TELENOR PAKISTAN (Pvt) Ltd – Islamabad, Pakistan
Total years of experience :18 years, 3 Months
Worked for Telenor Pakistan in the following capacity:
• Channel Planning and Operation management
• Review the Business needs & system requirement and make changes as per business requirement
• Design the Business process and ensure that all the processes and requirements are accurately defined and implement properly
• Implement new designs within the business-operating model to improve the efficiency
• Preparing business Unit Reports, Metrics & Trend Analysis fro management decision making
• Coordinate with top management for their understanding in different process plans, business process, and functionality
• Assist team in accomplishing of projects with high quality & maximum efficiency
• Identifying Gaps and Streamlining re-certification process to make them more effective and efficient
• Functional documentation of the Planning Budgeting & Forecasting work flows for management decision making
• Perform business plan, risk and stakeholder management & controls compliance reports targeting the business unit to adhere risk compliance
• Developing Business Intelligence tool/application for error free data for analysis & decision making
• Review the application structure and database design with development and testing teams and make them more efficient
• Design campaign/promos and hit the market on correct time to get the maximum
• Pre & Post analysis of implement campaign/promos and make improvement in channel
Worked for Telenor Pakistan in the following capacity:
• • Control(s) development, implementation & monitoring to prevent fraud and prevent revenue leakages.
• Coordination with cross functional teams, subject matter experts, system owners and business users in Commercial, IT and Technical departments for detection, blocking and preventing Revenue leakages and building controls all over the value chain.
• Implementation of deficiencies removal SOPs.
• Compliance management and Control checks for procedural automation and removal of redundancies.
• Reconciliation, reporting & analysis of financial/ non-financial activities to stream line the processes.
• Processing of fraudulent complaints lodged by Internal & External customers.
• Database management/ analysis & reporting of Fraud trends, activities.
• Successfully develop and implement online interdepartmental reporting and processing application, Risk evaluation register (asp.net, sql)
• Real time Fraud Monitoring and Credit Alerts (NRTRDE).
• Procedural Auditing and Network Fraud Monitoring.
• Monitoring, Investigating, analyzing & Reporting of activities against company policies and processes
• Implementing “continuous improvement procedures” within the unit in order to obtain optimize result and process alignment.
• Awarded with “Employee of the Month” in April 2010.
As Credit and Fraud Officer :
Working as Credit & Fraud Officer at Telenor Pakistan responsible for Faisalabad Region by managing collection agencies and looking after credit activities. Investigating and report Fraud, developing, implementing policies, procedures and control Nationwide.
Worked for Telenor Pakistan in the following Capacity of Credits officer:
• Analysis Sale performance from different views.
• Auditing examining and evaluating the systems, activities and operational
• System Audit (Credit Limit, Change of Package Plan, NDNW etc.)
• Reviewing policy and procedures for risk assessments, developing new policies, controls and implementation.
• Investigating and report fraud, which will helpful to identify and deteriorate the lag between policy and practice
• Allocation of accounts to sale, RE (Relationship officer) and collection agency.
• Evaluate and process waiver request.
• Look after regional debt and collection. Assure follow up from recovery agency and concern sale person (if required)
• Handlings queries S&SC, S&D and provide solution as per policy and procedure (system related issues, confliction in policy etc.).
• Take action against Fake sale.
• Ensuring the maturity of processes by continues implementation and monitoring progress.
As Associate - Credit & Collection :
Served as Associate Credit and Collection at Mobil ink looking after Faisalabad Area Managing a team of FPU (File Processing Unit) Officers.
Worked for Mobilink Orascom in the following Capacity of Associate for Credit & Collection :
• File Receiving and Vetting of Postpaid New Connections (In-Direct Channel)
• System Audit post-paid files
• Take action against Fake sale documents (Forged CNIC, Utility Bills)
• Change of ownership documents vetting received from in-direct channel.
• Maintaining data of files.
• Credit issuance analyzing financials
• Analysis Sale team (Direct & In-Direct Channels)
• Working on Audit reports (NWD, CL Reports, NADRA Status Reports)
• Sales and Marketing Internship with PAKISTAN TOBACCO.
• Routine Job Handling and Client centric approach development.