Senior Officer - Employee Relations
Australian College of Kuwait
مجموع سنوات الخبرة :12 years, 6 أشهر
• Rollout performance management system at ACK working in collaboration with all departments in a fast-paced environment. Implement the design and administrative aspects of the performance evaluation process within MenaITech.
• Resolve non-routine problems in a thorough and timely manner; using discretion and know methods to resolve issues and complete tasks at hand. Required to analyze and interpret situations, and selection of best approaches based on precedence.
• Facilitate improved communication and diplomacy to maintain a positive relationship to process and resolve employee issues. Escalate employee issues to the next level as needed.
• Design, implement and maintain HRIS systems pertaining to employee relations functions.
• Maintain MenaITech by ensuring a high degree of accuracy in processing all employee transactions included but not limited to employment position changes, grading, new joiners and leavers.
• Develop and maintain organizational charts of all departments and division at the college.
• Investigate violations according to college's table of penalties and issue disciplinary document accordingly.
• Reporting employee probation status and collecting feedback from line manager from probation assessment.
• Undertake special projects at management and administrative level to meet the objectives of the unit.
• Drafting and administering process flow charts to develop a clear operational structure for policies and procedures.
• Collaborate with external business entities, to obtain training facilities required for employee skills enrichment. Trainings required are identified through needs analysis and building capabilities to support development and nurture of talent.
• Provide input into the strategy of the department by capturing and channeling feedback and providing innovative ideas and suggestions based on the best practices for HR standards.
• Support employee departure process, including providing information to departing employees and assisting in exit interviews.
• Drafting and updating policies, procedures and forms.
• Preparation of salary analysis, compensation and benefits to review employee promotions and increments based on line manager recommendations, policies and procedures and approved grading structure.
• Utilize solid communication and organizational skills to keep tasks on path of completion with maximum accuracy and fitting results.
• Heading compensation and award tactic such as Certificate of Appreciation and Spot Bonus for staff who are doing an excellent job.
• Arranging staff flights and hotel reservation for members who need to renew their residency.
• Drafting Salary Certificates and To Whom It May Concern documents in English and/or Arabic as requested by staff.
• Drafting various contracts (fixed, open or service level agreement) for existing employees based on the Kuwait Labour Law, private sector.
• Responsible for gathering information required to amend and enhance the Employee Handbook based on changes occurred at the College.
• Effective and efficient administration of the personnel section functions, ensuring confidentiality with correspondence and providing smooth timely administrative support to other staff.
A Kuwaiti based multimedia agency founded in 2011 providing graphic, web development and technological services that enable small to large business to establish successful visibility in various segments of the market.
• Social Media Management - Facebook and Twitter integration (Campaign) increasing awareness.
• Working closely with clients to ensure positive results are achieved that will create a long lasting relationship for years to come.
• Continuous enhancement of projects and process to meet high standards of quality and effectiveness.
• Maintain organized administrative work practices - Preparing bespoke proposals offering best-in-class services, based on drive and experience.
• Financial statements preparation - Quotations, Invoices and Receipts.
• Clientele interaction - Through e-mails, telephone calls and face-to-face interact.
• Team work event projects - Bloggers Gathering, P2BK and ACK Open Day.
• Extensive data entry and analysis.
• Handling numerous projects simultaneously meeting deadlines.
• Dealings with creditors - Advertising and delivery.
• Attending exhibitions to introduce new potential clients to our business model and promoting the services offered.
• Valuable member of the organisation - understanding the culture and values and attracting customers.
• Worked longer hours to get the tasks accomplished - Persistent in exceeding tasks as well.
Value Added Service Provider and software developer in the field of wireless technology offering global software products and end-to-end solutions for GSM operators, service providers, content providers and enterprises.
Sales Agent:
• Promotion of the ‘MPay’ service through customer interaction within the branch.
• Overcome challenge of communication gap with customers by showing them the service through my personal device.
• Promoting the service through the benefits that adds values to customers and reduces the waste in time.
• Process of changing customer SIM card and activating the service under pressure.
Call-Centre Agent:
• Answering customer dilemmas over the phone in a timely manner.
• Crash course training on using the ‘ZAIN TAB system’ to update client SIM cards.
• Quick learner in setting up blank SIM cards through basic programming functions.
• Demonstration of good problem solving skills with customers leading to a substantial improvement in customer loyalty and corporate reputation for the company, Zain as a provider and the service offered.
A pioneer in the food industry with local franchise and catering services, import and export of food related items and representative of foreign companies.
• Setting up and monitor reservations (walk-ins and over the phone) for clients coming to the restaurant. Ensure their tables are reserved and have them seated upon arrival.
• Provide highest standard of customer service throughout the service.
• Provide services in the front end and back end of the business ensuring maximum customer satisfaction.
• Deliver consistent service for juices and customers orders from the kitchen to their tables under pressure ensuring they meet the company standards.
• Assistance to the chef as and when required in preparation of food.
• Building an ongoing rapport with customers to obtain feedback and improve services for the future.
My GPA from my high school certificate has been estimated to be 76.667. I hold an official certificate that says I have successfully completed an ‘Entrepreneurship Master Class’ with Injaz Kuwait on the 19th April 2006. I have a democratic leadership style when it comes to working in teams. This has been proven in class projects and my prefect duties in school. My communication skills are improving day by day from the help of family and friends around me.