Hassan Ait El Hadj

Main Responsibilities:

 Manages the offices/branches daily operations (supplies, housekeeping, reception, operator..) .
 Manages Offices Fit out projects, internal relocations and space planning.
 Ensures full control of courier usage moving from decentralization to a main Hub.
 Arranges daily transportation requests related to customers & staff.
 Manages business trip requests for International sales consultants and corporate executives.

Key Achievements:

 Re-organized the administration structure to be more effective & effecient.
 Achieved decrease in expenditure in office supplies.
 Reduced cash expenses through increasing planned spending culture.
 Increased customer service satisfaction to 80% through improvement of facilities & services .

• Established an independent Administration Department in MENA region, for the first time, with a motivated and target driven team of 20 FTEs.
• Participated in big acquisition projects in MENA from due diligence stage to integration and implementation of regional & global synergies.
• Handled new offices search, fit out and renovation projects in different countries in MENA .
• Created a standardized workplace and came up with new ideas to improve the office space usage.
• Leased over 600 cars in the region, moving from company vehicles to outsourced vehicles and established the fleet management policy .
• Outsourced specific services (Transport, Office cleaning, pantry supply, stationary, maintenance ..) and minimized unnecessary headcounts.
• Subleased idle facilities and make sure the company gets profit out of it ( Labor Camps, offices, Warehouses…)
• Proposed, revised and suggested savings in the department's yearly budget to meet the company's P&L forecasts.
• Handled the travel management in MENA and encouraged travelers to comply with the company's global policy .

• Supervised the administrative & custom clearance activities to make sure the day to day operations run smoothly .
• Created a data base for custom duty exemption, shipment clearance and delivery schedules of all equipments imported from outside UAE.
• Drove cost savings by suggesting solutions to avoid port charges and demurrage.
• Focal Point CICPA approvals (Critical Infrastructure & Coastal Protection Authority) and represented the company in meetings and issues related to gate passes.
• Handled successfully all Municipality, Civil Defense, FEWA, Etisalat, Dubai Customs and other government authorities related approvals.
• Main translator of official letters, minutes of meetings and other documents into English & Arabic.
• Assisted HR Division in their daily tasks including handling visas, licenses, staff registrations..

• Focal Point CICPA approvals (Critical Infrastructure & Coastal Protection Authority) and represented the company in meetings and issues related to gate passes.
• Supervised a team of five team members and oversee all aspects of general office coordination.
• Managed the HR petty cash budget .
• Controlled and managed HR documents and files.
• Assisted the HR Manager to recruit new employees through coordinating with recruitment agencies.
• Registered staff for training programs and follow up the hotel reservations.
• Promoted to Admin & HR Officer within only 6 months of service as admin assistant, after showing persuasive performance and admin skills.
• Contributed in translating the company’s website (www.emsembcorp.com) from English into Arabic.

• Assisted Team Leaders in keeping a high service level as required by the management.
• Appointed to assist Gold Team in the call centre to deliver excellent service to VIP customers.
• Acted as a middle liaison between the customer and the branches / different departments within the bank.
• Assisted and supported new customer service representatives and associates upon joining.
• Supported in the development of the bank's customer relationship management system ( CRM ).
• Updated customers with up-to-date information of retail banking products, policies & financial services
• Handled customers’ complaints professionally to maintain a bright image of the bank.
• Chosen as the Second Best Personal Banking Advisor within Mashreqbank in Jan 2009.

• Processed outbound calls to UK based clients to invite them to attend exhibitions and buy products.
• Utilized different sales techniques to meet daily quota
• Maintained specified number of calls, contacts and leads on a daily basis
• Built rapport and trust quickly with management and colleagues.