IT Support Specialist
Universal Motors Agencies
Total years of experience :2 years, 11 Months
• Perform IT support, both software and hardware, for the Eastern Region with 1000+ employees.
• Work with vendors to reduce IT equipment and maintenance cost by over 20%
• Manage the daily shipment and drop off each new system with an outside contractor.
• Help put process in place to maintain a stable network environment, while training staff with it related equipment.
• Greet customers and welcome them as they entered the store and offer direction where needed.
• Operate the cash register and assist the cashier or customers with the checkout process.
• Help provide solutions to customer questions or complaints.
• Constantly on alert to assist customers and co- workers throughout
the store as needed.
• Provides prompt, efficient, and courteous service.
• Focuses on collaboration and teamwork as a part of the store team;
works well with the general public.
• Fosters positive and professional relationships with co-workers and
guests, communicates respectfully, and maintains a consistent
team-oriented attitude.
• Assists Store Management in receiving vendor deliveries.
• Designed and built the project front-end (UI/UX), making it a mobile-friendly web application using Angular Framework.
• Designed and built the project back-end, including the assessment algorithm Designing the back-end APIs (RESTful Web-services) using Spring & SpringBoot.
• Implemented the micro-services architecture using the spring cloud patterns.
• Utilized Gitlab, Docker, and Kubernetes (k8s) for continuous integration and continuous deployment.