System Engineer
Global Links
Total years of experience :19 years, 4 Months
Responsibilities include site survey, liaising with the customer’s IT team for network equipments, diagrams, configurations and topologies for the existing infrastructure.
Responsibilities include handling high profile clients, provide root cause analysis and warranty replacements.
Designing and structuring of customer networks and acquiring approval from higher authorities, maintaining customer contracts.
After finalizing the SOW (scope of work), supervising that the work is done accordingly and deadlines are met.
*Lasing with the sales team for effective quotes on customer request.
*Maintaining daily work status sheet, maintenance dairy and progress work report.
*Coordinating with clients and providing follow-ups according to the pre-agreed contract and SLA agreement policy.
*Handled escalations and resolved technical issues according to SLA.
*Facilitated weekly project review meetings and conference calls.
*Responsibilities include 3rd level support for detailed design, configuration, maintenance, troubleshooting, and implementation of all managed network equipment.
*Carried out scheduled maintenance tasks such as Cisco ios upgrades, configuration backups and parts evaluation reports.
*Maintained the following Cisco platforms 1700, 1841, 2500, 2600 and Cisco switches 2900, 3550 and 3560.
*Provided network support on routing protocols such as RIP, RIPv2, EIGRP, OSPF, BGP and on L2 environment like spanning tree, RSTP, ether channel and redundancy protocols.
*Implemented high security model between all VLANS by ACL filtering and private VLANs.
*Complete end to end design, configuration and implementation of enterprise WPA2 based wireless infrastructure using mixed vendors like Linksys and Dlinks access points.
*Creation of policy and procedures documentation structure, enhancements to network security model to ensure proper controls in logging, access and auditing.
*Installed and maintained computers, printers and other peripheral equipment.
*Focused and hardworking, self-motivated and team oriented with proven capabilities to meet deadlines.
GPA 2.57, first division, cisco certified network associate CCNA, Turbo C