Head of Operations & Facilities Management
Nakheel PJSC
Total years of experience :20 years, 7 Months
Key Responsibilities
• Driving business plan for portfolio of malls and retail destinations in operations and under development within the UAE, with the objective to maximize the assets value. Overseeing the leasing, marketing, and day to day operation to ensure a comprehensive retail offering and delivery of world class shopping experience.
• Preparing and monitoring the CAPEX and OPEX for the asset/s as well as managing the asset's P&L.
• Reporting regularly on the performance of the asset from financial statement (income statement), sales, marketing, operational and personnel perspectives & preparing monthly and quarterly retail asset management reports.
• Managing the entire operations on day to day for the retail asset including coordinating shifts after hours and on holidays.
• Overseeing the asset maintenance, aesthetics, services and safety by working with asset operation (cleaning, security, FM, waste management, pest control, other services) team and service providers to optimize quality operation and services.
• Managing the projects fit-outs/FFE and construction effectively to strategically execute and ensure the delivery of tenancy design (fit-outs), construction, and upgrade Projects within the organization objectives and approved timeframe, budget, and industry-standard in line with agreed design, specifications, and process.
• Monitoring and directing Tenant compliance to safety measures and fire systems & Ensuring that the retail asset complies at all times with safety matters.
• Managing tenant relations and all related collections & Ensuring that Tenants comply with local authorities' regulations as well as the company lease and retail asset policies and procedures.
• Providing sustainability analysis for all retailers and assisting the leasing department in planning, controlling and optimizing the brands and tenant mix.
• Working closely with tenants and marketing team to achieve and increase footfall and sales for the assigned asset/s. Maintaining an update on market research, providing reports on Retail Trade Analysis, Sales Analysis and Market & Competition Analysis & Producing business plan, strategic plan reports and fact sheets based on data collection.
• Maintaining communication with other government entities to coordinate the retail asset issues.
Key Projects & Achievements
• Led the master planning, tenancy design delivery, service contract mobilization for the pre/post opening & operation of a wide range of Shopping & Retails destinations including Nakheel Mall, The Pointe Mall, Ibn Battuta Mall Extension, Golden Mile Galleria, Dragon Mart 2 &3, Al Warsan Souk, Al Khail Avenue, Circle Mall, Deira Mall, Deira Night Market, Nad Al Sheba Mall as well as several Pavilions & Community retails (Jumeirah Islands Pavilion, Palm West Beach, Club Vista Mare, Azure Residences Badrah Pavilion, Al Furjan Pavilions, International City Pavilion)
• Nakheel Hospitality Restaurants design and build (over 20 F&B outlets & Leisure Clubs)
• The View at Palm Design & Build (leisure & tourist destination)
• The Pointe Mall Dancing Water Fountain Design & Build
• The Pointe Monorail Stations Extension & Upgrade Design & Build
• Dragon Mart 1 & 2, Nakheel Mall, The Pointe, Ibn Battuta Mall executed Digital & Static Media Advertising, WIFI solutions, CCTV, and wayfinding signage
Facilities Management
AWRostamani Group is one of the leading privately held businesses in Dubai with over 50 years presence in the UAE market and specializes in a range of business including automotive, real estate, construction, IT solutions, retail, logistics, etc.
Key Responsibilities
• Super- headed the operations of a diverse Portfolio of mix- use Assets (Residential, commercial, retail, automotive, industrial, & high-rise towers spread all across the UAE, MENA & Europe) in terms of: Property & Facilities Management, Asset & lease management, Project Management & Property Development, Construction & fit outs/FF&E, Automotive trading (sales & after sales)
• Direct a team of more than 150 employees including an in-house Facilities Management team which I have introduced to the group of companies
• Manage and coordinate with more than 120 outsourced subcontractors / service providers to ensure timely delivery of projects, goods, and services together with assessment of work/material/service quality as per SOW, SLAs, KPIs, DLP, and warranties
• Directed Inventory control of assets, consumables, and tools
• Ensure adherence and compliance to local and international HSE and regulatory standards
• Oversee and monitor sustainability and energy efficiency execution
• Attest that items recorded under equipment code on company's books are physically present at the site as well as final disposition of equipment
• Enhanced ecommerce and signage which has increased the demand on units to lease and to sell
• Develop and control profits, plans, and budget
• Implement cost effective systems of control over capital, operating expenditures, and manpower
• Administer CRM / help desk
• Meeting clients and prepare proposals (Long Term Plans)
• Negotiate contracts with clients, and service providers
• Making sure of job completion according to budget and time frame.
• Analyze reports and propose correction measures
• Establish and monitor overall performance for production and quality standards
• Control and minimize labor overtime, premium freight and repair expenses
• Provide leadership and training to accomplish the company goals and objectives
• Oversee all projects procurement activities
• Conduct periodic reviews of operations processes to identify opportunities for improvements
• Help maintain staff performance, morale, and productivity by ensuring that systems are in place and functioning well
Key Achievements
• Drove & embraced the organization financial & core values vision through the implementation of balanced scorecards, Quality Management Systems, Energy Management & Sustainability that resulted in achieving balance score cards palladium hall of fame, ISO 9001, ISO 14004, OHSAS18001 certification, Dubai Quality Award, and Dubai Service Excellence Award
• Revised Facilities & Lease Management policies to reflect changes brought about by changing working environment and procedures
• Introduced in house Facilities Management, Asset Management, and CAFM system
• Developed new utilities efficiency & energy management projects (motion detectors, PF and capacitors regulation, EES remote monitoring of plants and equipment, energy conservation awareness, utility bills data analysis, etc.)
is part of the long established (1969) Belhoul Group that incorporates real estate, hospitals, schools, capital investment, construction, travel, etc.
Key Responsibilities
• Orchestrated & Benchmarked the Facilities Management of a diverse portfolio of residential, commercial, health care (hospitals), educational (schools), and industrial assets through the implementation of CAFM, CRM, KPIs & SLAs
• Administer CAPEX preparation, cost control & monitoring
• Direct and monitor sustainability and energy efficiency
• Fulfill & Stay updated on new regulations pertaining to real estate operations in the country and follows up real estate matters related to government procedures and regulations
• Implements specific performance & Quality Management standards in such key areas as on-time delivery, customer service, SLA and cost reduction; evaluates performance against these standards; coaches and assists the operations personnel & Service Providers in improving their performance
Key Achievements
• Introduced & implemented RFP’s, SLA’s, KPI’s, SOP’s, CRM, and produced numerous operating manuals bespoke to each facilities management activity
Key Responsibilities
• Ensure that policies and procedures of facilities management strategic goals and objectives are followed
• Facilitate the implementation of building system repair and replacement solutions, using in-house and third-party professional services
• Manage, coordinate and monitor planned preventive maintenance, service & repair activities of all facilities, take charge of all emergencies and ensure responsible back-up is available in order to take corrective action as necessary
• Monitor service level agreements for in-house and external service providers, establish key performance indicators to measure and monitor the agreed service levels and ensure that related KPI’s are kept on a maximum desired level on overall operations
• Ensure all health, safety & security requirements are met in accordance with civil defense and other regulatory bodies etc., including testing water systems, fire systems, BMU systems, A/C systems, swimming pools etc.
• Manage & direct a comprehensive facilities preventive and predictive maintenance program, continuously survey and assess customer satisfaction with on-call facility repair services, contracted services or third-party maintenance/ repairs; identify shortcomings in responsiveness, quality of repairs, and customer communications; take prompt, positive action to maintain high levels of customer service
• Monitor and participate in operations for assigned sections including inspecting new projects, developing and implementing modifications and improvements, recommending specifications and scheduling for contracts, negotiating prices and inspecting contractors work to ensure that safe work practices and standard operating procedures are followed
• Provides input into the development of the operating budget for the assigned area of responsibilities and is responsible for the maintenance budget & cost control
Key Achievements
• Successfully tendered Facilities Management Contract, Cleaning, Security, landscape waste Management, pest control and other specialized services during the hotels pre-opening
• SOPs implementation and monitoring
• Ongoing private professional development and trainings to enhance my knowledge in my work environment
Montana State University is ranked amongst the world top 500 universities and has a range of campuses all across Montana State, USA
Key Responsibilities
• Communication -Communicate information between building users and Facilities Services for a broad range of operation and maintenance issue
• Coordination - Assist Facilities Services in the coordination of maintenance work, utility outages, renovation work, project planning, etc.
• Regulatory Compliance - Participate in the inspection process and resolution to correct deficiencies.
• Building Maintenance - Participate in the Facilities Condition Inventory process and planning projects to address maintenance issues
• University Policies - Report and participate in enforcing University Policies.
• Other Responsibilities - Coordinate/disseminate information from other entities that rely on the Building Supervisor network - e.g., MSU Police Dept, Safety & Risk Management, Information Technology Dept., etc.
Project management & construction management