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Hassan Elfaki , English Language Instructor (Beginner Level)

Hassan Elfaki

English Language Instructor (Beginner Level)·Freelance

Saudi Arabia

Bachelor's degree, Bachelor in Mass Communication

Work experience

Total years of experience: 13 years, 1 months

English Language Instructor (Beginner Level)

January 2023 - June 2025

Freelance

Cankaya, Türkiye

January 2023 - June 2025

• Taught English to beginners (adults & children), focusing on conversational skills.
• Designed interactive lesson plans tailored to individual learning needs.
• Built students confidence through adaptive teaching methods.
Company industry:
Media Production

Property Manager

March 2020 - December 2022

Family-Owned Real Estate Business

Khartoum, Sudan

March 2020 - December 2022

• Managed rental properties, tenant relations, and contracts.
• Supervised maintenance, budgets, and vendors to ensure cost efficiency.
• Enhanced tenant satisfaction and occupancy rates through proactive service.
Company industry:
Real Estate
Job role:
Management

Customer Relationship Officer

June 2015 - February 2020

Asim Computer Center

Khartoum, Sudan

June 2015 - February 2020

• Assisted clients with hardware/software specifications and technical issues.
• Recommended solutions and delivered consistent customer support.
• Maintained client satisfaction by resolving inquiries promptly.
Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Customer Service Executive

September 2014 - December 2014

Damas International Limited

Dubai, United Arab Emirates

September 2014 - December 2014

• Responded to customer inquiries within SLA timeframes.
• Logged complaints and customer data accurately in CRM.
• Prepared competitor analysis reports for management.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service Representative (Inbound & Outbound)

July 2012 - July 2014

MAF Dalkia Middle East LLC

Dubai, United Arab Emirates

July 2012 - July 2014

• Logged service requests, created work orders, and coordinated with maintenance teams.
• Supported client operations and escalated complaints for timely resolution.
• Prepared daily operational reports for client managers.
Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

Customer Service Agent

May 2008 - November 2008

BMW Middle East

Dubai, United Arab Emirates

May 2008 - November 2008

• Handled inbound and outbound calls from regional clients.
• Documented customer feedback accurately in English and Arabic.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Education

University of Sharjah

January 2008

January 2008

Bachelor's degree, Bachelor in Mass Communication

United Arab Emirates

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPETITIVE ANALYSIS
Intermediate
COMPETITIVE ANALYSIS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CONSTRUCTIVE FEEDBACK
Intermediate
CONSTRUCTIVE FEEDBACK
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MASS COMMUNICATION
Intermediate
MASS COMMUNICATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

English

Expert