Hassan Iqbal

Help Desk Support/ Project Manager at Creative Factory

• Pakistan - Sialkot
• My current job since June 2014

Remotely end user support

Data Entry

• United Arab Emirates
• August 2011 to April 2011

Administrator / 3rd line Help Desk Support remotely / onsite at CCN NETWORKS

• Pakistan
• March 1999 to November 2008

• Troubleshooting and fault fix of Hardware
• Trojans, Virus and spyware removal
• Installation and implementation of software and peripherals
• Diagnosing, Spontaneous Rebooting or Dead Computer/Servers/Laptops
• Data Recovery and back-up of data
• Manage Domain registration and hosting
• LAN configuration and RJ45 connector wiring
• Remotely end user support
• Clients Email Configuration
• Manage WHM (Web Host Manager)
• Restoring, back up Data base
• Configuring & Trouble shooting LAN WAN
• Router configuration / Port forwarding
• Remotely User Support
• Install/Trouble Shoot software issues
• Right now Email ( Email Response)
• DNS IP configuration
• Setting up Email
• Generate hourly performace report
• Helping team and coworkers
• Restoring, back up Data base
• Installing LAN and Chit printers

CSR at DB PRODUCTS & SERVICES

• Pakistan
• January 2008 to July 2008

CSR (Customer Service Representative)
• “Inbound out bound calling” to individuals in USA and Canada in order to make sales.

Computer Technician

• Pakistan
• September 1999 to February 2000

Contracts with: Sialko Pak Sports, Tuf Pak Sports, Komaroo Leather Industry,
Y.A.S Leather Industry, Leather Force, Jimleather Inc USA
Troubleshooting and fault fix of Hardware
Trojans, Virus and spyware removal
Installation and implementation of software and peripherals
Diagnosing, Spontaneous Rebooting or Dead Computer/Servers/Laptops
Data Recovery and back-up of data
Manage Domain registration and hosting
LAN configuration and RJ45 connector wiring

SPACE NET - Internet Service Provider