Operations Manager Food And Beverages
Entrepreneur (Mishmash)
Total years of experience :21 years, 6 Months
Operations Manager at Entrepreneur Company.
Handling 9 Locations of Mishmash concept & 4 locations of Tabel concepts.
*Working on new opening for both concepts, shop's layout, MEP's, training and all other requirements to make the shop ready for launching.
* Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
*Preserve excellent levels of internal and external customer service.
*Design exceptional menus, purchase goods and continuously make necessary improvements.
*Identify customers' needs and respond proactively to all of their concerns.
*Lead F&B team by attracting, recruiting, training and appraising talented personnel.
*Comply with all health and safety regulations
*Report on management regarding sales results and productivity.
*Long-term planning to create initiatives that further the company’s overall goals.
*Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
*Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
*Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.
● Brown Tomato located at (Al-Hamra tower) Italian cuisine
● Speciality Cup, located at (Qibla / Ali al salem street) (specializes in coffee & sweet)
- Dealing with contractors and shop designer on new projects
- Managing new shop layout based on menu and operations
- Working with designer on attractive menus & packaging
- Working on menu developments and costing
- Manage compliance with food and beverage hygiene policies and procedures
- Follow up & enforce branches for receiving approved brands & prices from suppliers
- Drive service quality and customer satisfaction
- Assist with marketing events & deal with bloggers
- Develop and maintain business continuity strategies, policies, and guidelines
- Involve in hiring and train new restaurant staff
- Foster business relationships and organizational diversity
- Food & sales forecasting
- Great leadership abilities
- Oversee and manage the outlets’ Profit and Loss by meeting monthly sales target
- Oversee revenue and expenditure management
- Lead outlet managers to develop organizational and governance strategies
Handling 4 concepts (7 locations):
-Coffeed (specialized of manual brewing coffee / pre-pack sandwiches & desserts)
-Brown Tomato (Italian concept) (Al-Hamra Mall)
-Chocolate & Macaroon (international cuisine) (Al-Arraya Mall & Juliaa)
-Brothers street (local concept) mix between low calories burger, healthy sandwiches and organic salads, (Moubarakia) (Diva Gym) & (Arraya mall)
-Canteen (By brothers) (local concept) mix between international food, low calories burger, healthy sandwiches and organic salads, (shaheed park)
-Bro (By brothers) (local concept) mix between international food, low calories burger, healthy sandwiches and organic salads, (shuweikh, Mayar complex)
-Follow on the departments activities with key managers including human resources management, operations performance from sales marketing and public relations.
-Planning, controlling and administering departments activities including budget plans and other reports.
-Actively contribute to business development including new store openings and identifying opportunities for staff and business development. In addition to the day-to-day responsibilities.
• Managed New restaurant opening, from design feedback to contractors follow-up as well as store opening. Handled there opening so far:
o Brothers (Moubarakia) - Shop Opening - December 2014.
o Chocolate & Macaroons (Arraya Mall) - Total Renovation - August 2015.
o Brothers (The promenade Mall) - Shop Opening - January 2016.
o Canteen by Brothers (Shaheed Park) - Shop Opening - October 2016.
o Bro by Brothers (Shuweikh-Mayar complex) - Shop Opening - January 2017.
o Brothers (Arraya Mall) - Shop Opening - June 2019.
June 2011 to August 2013- Bon Group Company -Kuwait
The chocolate Bar Restaurant - District Manager
• Reporting to general manager in all matters regarding operations
• Handling 5 locations in Kuwait. Daily checkup and follow-up on operations' smooth running
• Responsible for all matters regarding Sales, Manpower allocation, cost control as well as service standards
• Assist in new menu creation, fully responsible for rollout in all location after the menu is finalized by F&B Dept.
• Follow-up on store purchases to maintain a standard cost of goods sold.
• Managed New restaurant opening, from design feedback to contractors follow-up as well as store opening. Handled there opening so far: o Spoons (Mahboula) - Shop Opening - October 2010.
o Spoons complex (Mahboula) - Shop Opening - June 2010.
o Arjan (Al bida) - Total Renovation - September 2011.
o Hamra Mall (Kuwait City) - Shop Opening - July 2012
April 2008 to May 2011 - Bon Group Company -Kuwait
The chocolate Bar Restaurant - Branch Manager
• Responsible for special occasion's coordination, especially for weddings and big events.
• Handling catering orders/events.
• Direct sales and profitability of high-image full service restaurant.
• Engaging contractual agreements with suppliers and customers.
• In charge of the smooth day to day operation of the restaurant insisting on high standards of customer service.
• Analyze the stock coverage in the store, back office through ongoing inventories.
• Serving breakfast/lunch/dinner offerings seven days a week; accommodating to up to 200 guests and managing more than 40 associates.
2006 to March 2008 - Universal Food Company W.L.L. - Kuwait, Avenues
ZAATAR W ZEIT RESTAURANT - BRANCH MANAGER
• Direct sales and profitability of high-image full service restaurant.
• Specialized in Lebanese food and serving breakfast/lunch/dinner offering seven days a week; accommodating up to 125 guests and managing 38 associates.
• Analyze performance and competition in the country.
• Attend meetings and contribute to company strategy and policy-making as required.
• Look for potential opportunities in the area for new site locations, and business development on an ongoing basis, opened 1 restaurant in Kuwait
• Analyze the stock coverage in the store, back office through ongoing inventories.
• Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, documents end-of-month, daily and weekly transactions; prepares bi-weekly payroll.
• Recognized for cultivating long term, stable staff with team-player philosophies; credited with increasing revenues 30% over three years by increasing customer base and average check.
• Created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/kitchen associate job descriptions and incentive programs.
• Configured server station charts to assure high degree of customer service; focused on customer problem-identification and resolution.
• Voted "Best Store" and "Best Food Cost" by the operation manager.
• Ongoing staff education, coaching on how to achieve the restaurant goal and achieve their personal developing goals, within the company through intensive trainings courses.
• Attending trainings on leadership, communication skills and operation procedures.
2004 to 2006 - Universal food company W.L.L- Kuwait, Marina Mall
ZAATAR W ZEIT RESTAURANT - FLOOR MANAGER
• Directed 18 associates for full service theme restaurant.
• Emphasis on inventory control and business development, sales.
• Cultivated every week a store promotion with different themes.
• Recipient of performance excellence recognition, and won numerous sales contests.
• Attended ongoing trainings on customer service and customer complaints.
• Adhere to stated policies and procedures relating to hygiene, safety and sanitation.
• Achieved annual sales goals and portion based on volume, gross margin, payroll, shortage, expenses, and sales volume.
2003 to 2004 - Meeting point- Lebanon.
DUNKIN DONUTS COFFEE SHOP - SHOP MANAGER
• Stock controlling & managing orders.
• Handling guest comment cards and archiving data.
• Cost control, inventory.
Seminars Attended: Location Data Report - Retail Food Safety Systems - 7 Habits Of Highly Effective People - Living the Seven Habits - Neuro Linguistic Programming - Sun Tzu's The Art Of War - First Things First - Customer Service - Delivery Operational System - One Minute Manager - CRM (customer relationship management), M.T.P (Manager training Program)