Relationship Manager
National Bank Of Kuwait - NBK
Total years of experience :20 years, 4 Months
• Offer and sell financial products and services to affluent customers.
• Achieve business target and service quality goals by proactively meeting and greeting customers, ensuring prompt response of client requests.
• Build and sustain relationships with clients and ensure customer loyalty.
• Undertake branch marketing, special campaigns, and promotions and Identify, qualify and prioritize existing and potential clients.
• conduct portfolio reviews as required for each client to update clients on portfolio performance.
• Provide clients with innovative financial solutions, and attractive new opportunities to meet their needs and expectations, and Analyze customer’s financial position.
• Prepare frequent reports on portfolio performance progress.
Thahabi Division:
• Dealing with Thahabi customers.
• Selling of Banking Products: Salary Accounts, personal loans, credit cards, and investmnet funds, follow up customer complaints, tracking clients’ recruitments.
• Good product knowledge in basic banking products.
• Projects Self-confidence, maturity, trustworthiness, and a high sense of creativeness.
• High skills when dealing with customers with strong communication skills, and a team player when dealing with staff and colleagues.
• Selling of Banking Products: Salary Accounts, personal loans, credit cards, follow up customer complaints, tracking clients’ recruitments.
• Good product knowledge in basic banking products.
• Projects Self-confidence, maturity, trustworthiness, and a high sense of creativeness.
• High skills when dealing with customers with strong communication skills, and a team player when dealing with staff and colleagues.
Ability to deal courtsely with customers and anticipate their needs.
·Full knowledge of the banks’ products.
·operating all banking transactions on teller system varying between Cash deposits and withdrawl, buy and sell currencies, issuing demand drafts, issuing wire transfer.
·Ability of Sales and Cross selling of Bank’s Products.
·Updating customers’ profiles and accounts.
•Ability to solve guests’ complaints by having immediate action related to each.
•Ability to assist VIP guests and escort them to their assigned rooms.
•Assisting sales staff by escorting potential clients around the hotel.
•Reporting any incidents need management follow-up and attention.
•Ability to authorize and sign special rates if needs be.
•Supervising any banqueting event to house and secure best service for its success, coordinating with Food and Beverage Department.
•Maintaining proper flow of groups upon arrival and secure quick check in procedure.
•Ability to interact with all guests as well as individuals outside.
•Ability to assist VIP guests in all guest relation related matters an efficient, courteous and professional manner that maintain high standards of service and hospitality.
•Ability to deal and resolve guests complaints arising at the front desk.
•Provide a full business service including secretarial services, and travel assistance.
•Gained a very good knowledge and experience in the Fidelio (Hospitality Managing System).
•Good Knowledge at the front desk with reservation, reception, and cashier matters.
•Reporting to Front Office Manager
-Banking Business related Competencies. -Marketting and Selling Competencies. -Management and Leadership Competencies.
Graduated as translator and got the Masters degree in written translation.All translations vary between legal, economic,scientfic, literal and different subjects.
Graduated as a Sworn Translator and got the Master's degree in Translation and Languages, Arabic, English And French.