حسن كارو

Technical & Support Engineer
Duties and responsibilities:
- Manage and schedule support visits based on the customer needs.
- Manage and resolve (either by site visits or remotely) the reported support tickets from the customers over multiple support channels (call center, help desk, direct mobile calls).
- 24/7 availability.
- Configuring POS terminals on Term-Master and the payment gateway.
- Creating Usernames and Assigning/defining e-Services on the payment gateway.
- Provide end user training and POS terminal deployment.
- Follow-up on pending tasks and support logged through Help desk system.
- Troubleshooting network issues in order to install network POS machines connected through VPN network.

Technical Engineer, cabling team supervisor
Duties and responsibilities:
- Managing fibre and cat 6 cabling team to provide or replace the cable connection to the end user.
- Managing the time schedule of the team to accommodate the client‘s needs.
- Checking the quantities of goods in stock.
- Installing, testing and commissioning of Internet, E-vision, Fax and Telephone lines using both fibre and copper technologies.
- Configuring and setting up wireless routers.
- Troubleshooting and fixing the connection line of the MDF.
- Providing continuity in the connection line between the client and the provider side.
- Preparing and submitting daily reports of the accomplished tasks of the team.

Sales and technical Engineer
Duties and responsibilities:
- Responsible for the sales of all the products in the shop (Laptops, routers, hubs, Printers, CDs, DVDs etc.).
- Listening to customer requirements and presenting appropriately to make a sale.
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
- Cold calling to arrange meetings with potential customers to prospect for new business.
- Responding to incoming email and phone enquiries.
- Negotiating the terms of an agreement and closing sales.
- Negotiating on price, costs, delivery and specifications with buyers and managers.
- Checking the quantities of goods on display and in stock.
- Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.
- Gaining a clear understanding of customers' businesses and requirements.
- Attending team meeting and sharing best practice with colleagues.