Customer Care Executive
sharafdg
مجموع سنوات الخبرة :3 years, 0 أشهر
* Work accurately and with an eye for detail
* Handle in the best interest of both customer and company
* Making follow ups for the goods given for services and maintaining the records in the Excel and
ERP
* Use automated information systems to analyze and record the customer's information, situation and needs
* Receiving the communication from the store and the customers with complaints or suggestions and following up for those complaints and suggestions via E-mail and Verbally.
* Providing services for the issued raised.
* Managing the follow ups with customers as well as the internal staff and maintaining the files accordingly.
* Interact with customers to provide information in response to inquiries about products and services.
* Assess complaints and issues to dispatch to technical teams for further analysis or immediate resolution
* Receive and process orders for services to be installed, activated, deactivated or modified.
* Look into and try to resolve complaints about billing and service provided
* Explain how to use equipment and solve known equipment issues or problems
* Maintain established departmental policies, procedures and objectives, improving organization performance program and safety standards.
* Attend meetings as required and participate on committees as directed.
* Represent the Customer Care team and the company as a whole, in a professional manner at all times.
* Maintaining the records of the customers and the company both.
* Allocating serviced goods to the specific departments.
* Perform other duties as assigned.
* Delight customers, above and beyond the call of duty.
* Handling the complaints of the customers.
* Taking care of the company's image.
* Be emphatic for the customer's situation
* Have intimate knowledge of the customer's needs
* Communicate clearly, both written and in speech (primarily English)
* Talk in a way the customer can understand
* Work accurately and with an eye for detail
* Handle in the best interest of both customer and company
* Use automated information systems to analyze and record the customer's information, situation and needs
* Interact with customers to provide information in response to inquiries about products and services.
* Assess complaints and issues to dispatch to technical teams for further analysis or immediate resolution
* Receive and process orders for services to be installed, activated, deactivated or modified.
* Look into and try to resolve complaints about billing and service provided
* Explain how to use equipment and solve known equipment issues or problems
* Maintain established departmental policies, procedures and objectives, improving organization performance program and safety standards.
* Attend meetings as required and participate on committees as directed.
* Represent the Customer Care team and the company as a whole, in a professional manner at all times.
* Perform other duties as assigned.
* Delight customers, above and beyond the call of duty
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects
• Reporting to head of marketing and assisting him in developing new strategies.
• Generate and follow up on leads and prospect.
• Providing assistance in day to day office activities.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Monitoring competitor activity and generating leads for products and services.
• Prepares reports by collecting, analyzing, and summarizing information.
• Sourcing advertising opportunities and placing adverts in the press, radio or TV as appropriate to the product or service.
Marketing