حسن عثمان

Deal directly with customers either by telephone, electronically or face to face
Create a retail environment that inspires both employees and customers.
Building dynamic teams with unique individuals and delivering positive experiences for customers as they learn, shop, and get support.
Deal directly with Apple Team to follow up customer inquiries and improve our service level
Share the Apple vision with employees and encourage their growth.
Discover exciting challenges and rewarding career opportunities in a leadership role at the Apple Store
Draw on my experience while finding new ways to encourage team collaboration, inspire innovative solutions, and improve store performance.
Build and inspire the sales, technical support, business, and training teams to engage customers and deliver measurable results
Share the Apple vision with employees and encourage their growth.
respond promptly to customer inquiries
handle and resolve customer complains
obtain and evaluate all relevant information to handle inquiries and complains
Perform customer verifications.
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complains
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions

RAYA- Authorized Service Provider.
Main Job Tasks and Responsibilities:
deal directly with customers either by telephone, electronically or face to face

as a CSR Etisalat account handling inbound and outbound calls.

responding to customers inquiries regarding their accounts, credit cards, insurance, and personal loans, etc...