Account Manager
Clickpart
Total years of experience :3 years, 11 Months
Hired as 3rd Account Manager.
•Manage a portfolio of $750k worth of accounts, consistently increasing spending by 20% to 100% across all clients.
•Contribute to 50% of the largest single month in sales, demonstrating a strong ability to drive revenue growth.
•Negotiate enterprise-level capital expenditures with Four Seasons, Hyatt, Marriott, IHG, + more with an 90% win-rate
•Exhibit exceptional emotional intelligence, fostering strong internal and external communication channels.
•Proactively communicate and maintain relationships with clients, resulting in an 95% quarterly reorder/retention rate
•Maintaining a 100% customer satisfaction rate across all assigned accounts..
• Hired as first Account Manager.
• Utilized SalesForce CRM to maintain a 99% customer retention rate for my accounts.
• Spearheaded operations and growth plans for New Hampshire and surrounding states resulting in 50%-200% month-to-month.
• Lead initiatives on new channel partner relationships resulting in 2 new customer verticals that resulted in revenue growth.
• Created top of funnel sales opportunities in new markets by cold calling, writing email drip campaigns, and in-person meetings.• Hired as first Account Manager. • Utilized SalesForce CRM to maintain a 99% customer retention rate for my accounts. • Spearheaded operations and growth plans for New Hampshire and surrounding states resulting in 50%-200% month-to-month. • Lead initiatives on new channel partner relationships resulting in 2 new customer verticals that resulted in revenue growth. • Created top of funnel sales opportunities in new markets by cold calling, writing email drip campaigns, and in-person meetings.
Skills: Business Development · Customer Support · Account Planning · Sales Processes · Time Management · Business Relationship Management · Customer Experience · Communication · Account Management · New Business Development · Salesforce.com · Cold Calling · Customer Relationship Management (CRM) · Sales